By default, Zoho Desk scans all incoming tickets and automatically marks suspicious tickets as spam. These tickets are then moved to the Spam Tickets view, ensuring they do not clutter the regular Tickets module. This streamlined process helps keep inboxes organized and compliant by preventing spam messages from entering the Tickets module in the first place.
There are different options available for Automatic Spam Detection in Zoho Desk:
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.
Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.
Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.
Make the most of Zoho CRM with these useful tips.