Ticket Default Preferences is a User Preference option in Zoho Desk that enables users to predefine reply actions and the default type for comments in a ticket. This feature is particularly useful for teams that handle a large volume of tickets, as ...
A screen reader is an assistive technology that is useful for people with visual impairments and reading difficulties. It vocalizes the information on the screen, guiding users linearly through the contents and enabling them to easily and efficiently ...
In this section, you can tailor the help desk according to your needs. For example, by default, article suggestions will appear when you click Reply inside a ticket. You can disable this feature under preferences so that future sessions will display ...
The table will help you with the right keys to navigate Zoho Desk in various browsers and operating system. Device Name Browser Name Feature Key Mac Chrome Screen Reader (Focus Indication available) Navigate with the TAB Key Tab Navigation Navigate ...
Agents have unique abilities and support styles. To deliver service excellence they need a help desk that accommodates these individualistic traits. The accessibility controls in Zoho Desk accomplish this by offering an equitable and optimal service ...
Agents play a crucial role in customer support operations, serving as linchpins who provide customers with appropriate solutions to their inquiries or issues. They have the power to influence a customer's perception of the company, so it is essential ...
Start tracking your website metrics today
Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.
Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.
Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.
Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.
Visualize your visitor's behavior with color codes
Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.
Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.
Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.
Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.
Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.
Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.
Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.
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Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.
Discover your favorite integrations with PageSense
Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.