Screen reader users generally navigate from one focusable element to another using the Tab key on their keyboards. To navigate a list of links, they'll use the Up and Down arrow keys on their keyboards.

 

The table below provides the keyboard shortcuts for navigating Zoho Desk using screen readers on different devices: Mac, Windows, and Ubuntu.

Landmarks are page regions in Zoho Desk. They are meant to simplify and speed up the navigation process for keyboard users. Essential pages, like the Ticket List View page, the Detail view, and the Ticket Add form are divided into distinct landmarks. Users can navigate to a landmark directly from the Landmark Navigation menu. This saves a lot of time and effort. Let’s examine the Ticket List View page, which has four landmarks. To read tickets in the main region, a user can either tab through all the modules and buttons on the top bar or open the Landmarks menu and choose the main region, which will take them directly to the ticket list.

 

Below are the landmarks found on the Ticket List View, Detail View, and Create page: 

Main: Contains the ticket list.

The top bar is divided into the banner and the navigation section. 

Banner: Houses the department switcher, Add Records, Search, Setup, Notifications, Gamescope, My Information, and all Zoho apps buttons.

Navigation: Houses all the modules.

Navigation (side bar): Contains the Headquarters, Team Feeds, Agent, Team Queues, and Tags sections.

Complementary (bottom band, found below the main region): Contains the Chat and Feedback widgets, Keyboard Shortcuts menu, Appearance Quick Switch option, Pending Activities list, Recent Items list, and integrated search.

The following image shows what the Landmarks menu looks like on a Mac. 

Focus Indicator helps sighted keyboard users determine which element the screen reader is focused on at any given time, typically outlining the element. It is the equivalent of a cursor for keyboard users.