User preferences are reflected in your current browser. This means that if you access the Desk portal in different browsers, such as Chrome, Firefox, or Safari, you will need to set your preferences again for each browser. User preferences will only be applied to the following modules: Tickets, Contacts, Activities, Community, Instant Messaging, Social, and Analytics.

To access quick preferences

1. Navigate to your Zoho Desk portal.
2. From the top bar, click on your profile picture.
   This will open the User Info Panel.
3. Under the User Info panel, select Preferences.
   
   

Let's take a look at each of the following preferences in detail:

 

• Appearances
• Theme
• Display Layout
• Display Font Size
• Default Editor Font
• Ticket Default Preferences
• Accessibility Controls
  
  
  

Appearance

In Light or Night mode, users can choose to make the left panel lighter or darker. It comes with various combinations to select from:

 

Light Mode: Dark text on a white background

Light Mode emulates the traditional ink-on-paper aesthetic. This mode is ideal for the daytime or when there is ample illumination. It is suitable for tasks that require visual acuity, like perusing image files and reading tickets.

Light Mode: Make Left Panel Light

This option is a subset of Light Mode. By default, the left panel is dark, but users can change it to light to match the remaining interface.

Night Mode: Light text on a dark background

Night mode is suitable in sparse light conditions. Agents who mostly work night shifts will benefit from this mode. It reduces eye fatigue and is helpful on days when there is a large volume of tickets to work on. This display mode significantly helps people who have cataracts and related visual impairments, as it emits less light.

Night Mode: Make it Darker 

A subset of Dark Mode, this option provides an even darker background while maintaining contrast with the text and other graphic user interface (GUI) components.

Appearance Quick Switcher

 Themes  

Color themes offer presets that allow users to customize the color of text, icons, backgrounds, and other GUI components collectively. Color themes are available in: Red, blue, yellow, green, and orange. These themes allow:

• Users select a theme that matches their brand.
• Users with colorblindness can pick a color that is visible to them.
• Users to apply colors of their choice. 

Display Layout  

• Focused Layout

In Focused Layout, the focus is on the content that is achieved by centering essential, content-rich pages, like list views and detail views. Centered content reduces the eye movement involved in reading, minimizing eye strain.

The full-width layout provides a captivating and immersive feel by extending content from edge to edge on the screen. This type of layout is particularly well-suited for larger screens with higher resolutions, as it maximizes the use of the available screen.

• Adaptive Layout

The adaptive layout automatically adjusts the arrangement of elements on a page based on the content, combining the features of a focused layout and full-width layout. This means that the layout dynamically adapts to the amount and type of content on the page, optimizing the display for the best user experience.   

Display Font Size

Default Editor Font 

• Ticket reply editor
• The description field of the Ticket
• Add formSnippets
• Send as Email form 

This option allows users to set a font that matches the organization's brand, based on the individual's choice, and to maintain consistency in all the outgoing emails. 

 See also, Setting Up Ticket Default Preferences and Using Accessibility Controls.