Ticket Default Preferences is a User Preference option in Zoho Desk that enables users to predefine reply actions and the default type for comments in a ticket. This feature is particularly useful for teams that handle a large volume of tickets, as it can help them to save time and improve their overall productivity.
Some of the key benefits of using Ticket Default Preferences
Apart from setting the default reply action, users can also reorder the reply actions in the ticket reply drop-down.
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