Focus Ring introduces a visible border to the element that has a keyboard focus. This is particularly beneficial for users with visual impairments. Users can activate this function to easily identify the focused element. The Focus Ring offers two options:
The zoom level slider increases the size of every component on the page. You can also auto-adjust the font size to match with the zoom.
Individuals with vision loss can use Zoho Desk with screen reader and keyboard navigation. Learn how to navigate Zoho Desk using the screen reader on your device.
Agents can navigate to the main content directly by bypassing repeated elements. To access main elements like the ticket list and ticket details, simply press (G+M (Go To Main Content)) to skip ahead.
Creating records and navigating to specific pages or sections can all be done easily using keyboard shortcuts. To check keyboard shortcuts, click Shift+? from any page in Zoho Desk.
Agents can navigate to specific sections of the page swiftly using the keyboard. The first press of the Tab button activates the Page Navigator menu. Alternatively, agents can directly invoke it by clicking the invoke button or by using the shortcut G + T. Within the Page Navigator menu, agents can:
The Emphasize Focus Area option shows the extent of the focus area to users, which will allow them to click on the space surrounding the links and still be able to navigate to the right page. For instance, when an user wants to view details of the contact who submitted the ticket, they can click on the focus area of the contact name under the ticket subject rather than clicking exactly on the contact name which could be difficult for some. This is especially helpful for users with motor disabilities as they might find it difficult to locate, identify, and click exactly on the links to navigate from one page to other.
Users can personalize the color and size of the cursor based on their preferences. This is especially beneficial for visually challenged individuals, enhancing their ability to clearly discern the cursor's movement on the screen. Upon enabling this option, agents can adjust the cursor size and choose between dark or light cursor colors.
Toast Notifications are timely alerts that appear when an action is executed, conveying messages of success, failure, critical information, warnings, errors, or alerts. Agents can choose their preferred viewing format for toast notifications, either in a Slack-style display (default) or as a list.
By default, toast notifications persist for three seconds, but to accommodate individuals with conditions such as seizures, there is a timing control option. This allows agents to extend the display time, ensuring ample opportunity to read and comprehend the toast messages.
There are two timing control options available.
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