Managing Spam Detection Settings
Zoho Desk uses built-in spam detection software to mark emails getting into your help desk as spam. The software scans your incoming emails by all the major spam filters before sending them through, to make sure that they pass. By default, this spam filter comes enabled for your Zoho Desk account. You could, of course, choose to disable it or make specific changes according to your needs.
Setting Spam Options
Automatic spam detection is enabled by default, but you can disable it if you'd like.
To enable/disable automatic spam detection:
- Go to Setup > Customization > General Settings.
- Select Contacts from the left panel.
- Toggle ON the Automatic Spam Detection option.
Select one of the available options for Automatic Spam Detection.
Spam Options Explained
There are different options available for Automatic Spam Detection in Zoho Desk:
- Mark only the suspicious Tickets as spam; not the associated Contacts:
With this option, Zoho Desk will automatically detect and classify suspicious support tickets as spam. However, the contacts linked to these tickets will not be marked as spam. - Auto-mark both the suspicious tickets and the associated contacts as spam:
With this option, Zoho Desk will not only identify and categorize suspicious support tickets as spam, but also automatically label the associated contacts as spam. Note that any future support tickets received from these contacts will be automatically marked as spam and moved to the Spam Tickets view. - Mark the suspicious tickets as spam. Do not auto-mark the associated contacts as spam if they have other valid tickets:
This option involves marking the suspicious support tickets as spam, but it won't mark other valid tickets associated with the same contact as spam. This means that if a contact has other non-suspicious tickets, Zoho Desk will not auto-mark them as spam.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Managing Spam Contacts in Zoho Desk
Work inboxes are often spammed with newsletters, promotional emails, and other unsolicited content, putting important messages at risk of being overshadowed. Implementing effective spam management strategies can minimize the negative impact of ...Marking an Activity as Spam
Activities include calls, tasks, and events associated with contacts or tickets. Each activity has vital information on the start time, duration, priority level, status, and other parameters that are accessible within the record. In this article, we ...Managing and working activities
The activities module helps to manage work items such as tasks, calls, and events. These activities represent different actions that users need to complete such as scheduling calls, email interactions, or internal follow-ups. Each activity contains ...Adding and Managing Departments
Departments are the various business divisions within your organization. They can be categorized based on your products, geographical locations or teams. Zoho Desk enables you to create departments and manage customer support individually for each of ...Managing Moderation Settings in Community Module: For Admins and Moderators
Admins and moderators for the selected categories can use the moderation options in the Community module to ensure the content aligns with community guidelines. Admins can approve, edit, or delete posts and replies before they are published and ...
New to Zoho LandingPage?
Zoho LandingPage Resources