Creating Custom Modules - Zoho Desk | Online Help

Customizing Standard Modules

Modules represent the standardized parts that are offered in Zoho Desk. There are eight modules, each representing a set of functions. You can customize the Zoho Desk user interface according to your help desk process. The module settings are organization-specific, and only users with administrator privileges can perform this customization.

Organizing Modules
The option to organize modules allows organizations to display only the relevant number of modules and hide the unwanted ones. The modules that are hidden will not be displayed to your users, irrespective of their profile. You can also drag and drop modules to change their order in the Modules list.
To organize modules:
  1. Click the Setup icon  ) in the top bar.
  2. In the Setup Landing page, click Modules under Customization.
  3. On the Organize Modules page, drag and drop the modules from the Unselected Modules list to the Selected Modules list and vice versa.
    The changes will be saved instantaneously.



Note:
  • You must have at least one module selected in your Zoho Desk.
  • The Activities module include Tasks, Events, and Calls underneath it.
  • The Analytics module include Reports and Dashboards underneath it.
  •  
Renaming Modules
The Zoho Desk system provides an option to rename the module names according to industry-specific terminologies. For instance, the “Knowledge Base” module can be renamed to “FAQ” in an educational institution. Users with Administrator privileges can change the module names. These changes are reflected in all the standard pages of the user interface except for custom reports and dashboards.
To rename modules:
  1. Click the Setup icon  ) in the top bar.
  2. In the Setup Landing page, click Modules under Customization.
  3. Click Rename Modules under the Modules sub-menu.
  4. Move the mouse pointer to the module that you want to rename.
  5. Click the Edit icon ).



  6. Enter the singular and plural forms of the module's name in the respective text boxes.
  7. Click Save.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION










                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Standard Modules and Fields

                                                                                                        Modules are similar to folders in the computer where different files such as documents, pictures etc. are stored. Organizations too have to store data that are used for different business purposes. Customer details, products they purchase, support ...
                                                                                                      • Creating Custom Modules

                                                                                                        Module is a structured compartment used to organize and manage specific types of data.They serve as the building blocks or standard parts that make up the Desk's architecture, allowing businesses to efficiently handle different entities such as ...
                                                                                                      • FAQs: Help Center Customization

                                                                                                        How can I customize the help center according to my business preference? Help center is an online resource where you can host a wide variety of resources, such as FAQs, troubleshooting guide, help documents, videos, and eBooks to let customers find ...
                                                                                                      • Customizing Help Center Home Page

                                                                                                        Customize the way your Help Center content is organized using the simple drag-drop method in Zoho Desk. You can add custom widgets, show or hide tabs and customize their appearance to keep your customers engaged with the right content at the right ...
                                                                                                      • FAQs: Custom Modules

                                                                                                        What is a custom module in Zoho Desk? Modules in Zoho Desk are like compartments. Just like each compartment holds different items, modules store different types of information in one place. For example, the Tickets module is a repository of customer ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources