Type | Name | Description |
Contact Notifications | Receiving a new ticket | Notifies the requester that their ticket has been received |
Acknowledging a ticket reply | Acknowledges the requester that their ticket response has been received | |
Closing a ticket | Notifies the requester that their ticket has been closed | |
Adding a public comment | Notifies the requester that a public comment is added to their ticket | |
Editing a public comment | Notifies the requester that a public comment is edited in their ticket | |
Deleting a public comment | Notifies the requester that a public comment is deleted from their ticket | |
#Receiving a reply | Notifies the requester of a new reply received on their ticket | |
#CC'd users on receiving a ticket | Notifies CC'd users on a ticket that their ticket has been received | |
CC Notifications | Receiving a new ticket | Notifies CC'd users on a ticket that their ticket has been received |
Receiving a reply | Notifies CC'd users of a new reply received on their ticket | |
Acknowledging a ticket reply | Acknowledges the CC'd user that their ticket response has been received | |
Closing a ticket | Notifies CC'd users on a ticket that their ticket has been closed | |
Adding a public comment | Notifies CC'd users that a public comment is added to their ticket | |
Editing a public comment | Notifies CC'd users that a public comment is edited in their ticket | |
Deleting a public comment | Notifies CC'd users that a public comment is deleted from their ticket | |
Adding CCs to an existing ticket | Notifies users when they are added as a CC on an existing ticket | |
Agent Notifications | Assigning a ticket | Notifies the agent who has been assigned to a ticket of the new assignment |
Receiving a ticket reply | Notifies the agent that their ticket has received a new response | |
Receiving ticket for review | Notifies the reviewer (approver) that a ticket is pending their review | |
Adding a comment | Notifies the agent when a comment is added to their ticket | |
Editing a comment | Notifies the agent when a comment is edited in their ticket | |
Deleting a comment | Notifies the agent when a comment is deleted from their ticket | |
Mentioning in a ticket | Notifies the agent who has been mentioned on a ticket | |
Assigning a call | Notifies the agent who has been assigned to a call of the new assignment | |
Completing a call | Notifies the agent when the call created for their ticket is completed | |
Mentioning in a call | Notifies the agent who has been mentioned on a call | |
Assigning a task | Notifies the agent who has been assigned to a task of the new assignment | |
Completing a task | Notifies the agent when the task created for their ticket is completed | |
Mentioning in a task | Notifies the agent who has been mentioned on a task | |
Assigning an event | Notifies the agent who has been assigned to an event of the new assignment | |
Completing an event | Notifies the agent when the event created for their ticket is completed | |
Mentioning in an event | Notifies the agent who has been mentioned on an event | |
Assigning a blueprint transition | Notifies the agent who has been assigned to perform a transition on a blueprint | |
Department Notifications | Receiving a moved ticket | Notifies all agents when a ticket is moved to their department |
Creating a new ticket | Notifies all agents when a ticket is created that has not been automatically assigned | |
Receiving a shared ticket | Notifies all agents when a ticket is shared with their department | |
Team Notifications | Assigning a ticket | Notifies the team members when a ticket is assigned to their team |
Receiving a ticket reply | Notifies the team members when a ticket assigned to their team has received a new response | |
Adding a comment | Notifies the team members when a comment is added to a ticket assigned to their team | |
Editing a comment | Notifies the team members when a comment is edited in a ticket assigned to their team | |
Deleting a comment | Notifies the team members when a comment is deleted from a ticket assigned to their team | |
Mentioning in a ticket | Notifies the team members when their team is mentioned on a ticket | |
Assigning a call | Notifies the team members when a call is assigned to their team | |
Completing a call | Notifies the team members when a call assigned to their team is completed | |
Mentioning in a call | Notifies the team members when their team is mentioned on a call | |
Assigning a task | Notifies the team members when a task is assigned to their team | |
Completing a task | Notifies the team members when a task assigned to their team is completed | |
Mentioning in a task | Notifies the team members when their team is mentioned on a task | |
Assigning an event | Notifies the team members when an event is assigned to their team | |
Completing an event | Notifies the team members when an event assigned to their team is completed | |
Mentioning in an event | Notifies the team members when their team is mentioned on an event |
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