Using the Recycle Bin

The Recycle Bin stores all the records (from all the modules) and attachments that are deleted from the Zoho Desk account. The records in the recycle bin will be available for 60 days after which it will be permanently deleted from your help desk account.

Restoring Records

You can restore the records from the recycle bin in a single click.

To restore records:

Click the Setup icon ( ) in the top bar.
In the Setup Landing page, click Recycle Bin under Data Administration.
In the Recycle Bin, select the records that you want to restore.

Click Restore.

You can click the Deleted List drop-down menu to filter and restore records by modules.

Note:

The records in the Recycle Bin will be available based on the Role hierarchy and your permission to view the records.
Zoho Desk only restores lookup relationships that have not been replaced. For example, if a contact is related to a different account prior to the original account record being restored, that contact-account relationship is not restored.
Articles and sections deleted from your KBase can be managed from the Recycle Bin folder available within that module.

Deleting Records from Recycle Bin

You can permanently remove your deleted items. Note that the permanently deleted files cannot be recovered or restored.

To delete records:

Click the Setup icon ( ) in the top bar.
In the Setup Landing page, click Recycle Bin under Data Administration.
In the Recycle Bin, select the records that you want to delete permanently.
Click Delete.
Click OK to confirm the deletion.

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