Android SDK
Introducing ASAP Android SDK
This document pertains explicitly to help widgets created using the updated new ASAP Setup. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your app, use the latest ...
ASAP SDK Android - Release Notes
4.0.1 If users want to use/show the chat kit (GC, BM and Answer Bot). They can also integrate the ASAP Chat Kit separately. Refer here for more details. We have removed the ASAP chat-kit bundle from the asap bundle. Integrated the latest version of ...
What are the configuration settings for the ASAP Android SDK?
ASAP configuration ASAP SDK provides methods to display/hide specific functionality. For example, To hide the Knowledge Base (KB), use the following method: ZDPortalConfiguration.setConfiguration(new ...
How to customize the tickets module for the ASAP Android SDK?
The ticket module in Zoho Desk manages all customer support requests or inquiries. Each Ticket includes the customer's name, email, phone number, and issue. The ticket module also offers automated ticket assignment, escalation, and SLA management to ...
How to customize the community module for the ASAP Android SDK?
User Community is the module through which end-users can access discussion forums and interact with other users to share knowledge. These methods help you display the Community module and all associated content on the ASAP help widget. ...
How to customize the knowledge base module for the ASAP Android SDK?
The Knowledge Base module enables end-users to access through help articles. These methods help you display the Knowledge Base module and all associated content in the ASAP Help Widget. Category Deep-linking The following method displays the list of ...
How to display details of anonymous users to your agents?
Programmatically adding tickets While end-users can manually submit tickets through the ASAP help widget, you can also configure your app to record tickets automatically when certain events occur in the app. For instance, if you run a clothing ...
How to enable push notifications for the ASAP Android SDK?
You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. Ensure that Push Notifications settings are configured in the ASAP help widget setup page in Zoho Desk. To enable push notifications for Chat ...
How to change your language settings for ASAP Android SDK?
The ASAP SDK supports 47 languages. You can set any language of your choice based on the geographical location of your app's end-users. Below are the 47 language codes that help you set the language for the ASAP help widget. Language Local Code ...
How to customize the ASAP SDK Android Help Widget UI?
The ASAP SDK allows you to customize the UI of the help widget as required. Predefined themes The SDK UI comes with two predefined themes: light and dark. Customized themes You can also override the default dark and light themes to make the SDK look ...
How to authenticate users on your Android app?
What is JWT Authentication? We have enhanced the existing mechanism to provide a better, safer, and simpler authentication process. The improved JWT Authentication mechanism verifies the authenticity of your end users and permits them to use the help ...
How to display the Help Center's services as modules on your Android app?
In this help article, we will learn how to display the individual help center services as modules on the ASAP help Widget. The modules can be viewed based on their default configuration and the settings configured in your Zoho Desk portal. It's ...
How to Integrate the ASAP SDK with your Android app
This document pertains explicitly to help widgets created using the updated ASAP Setup 4.0 Version. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To utilize the new ASAP widgets on your App, use the ...
Working with the ASAP SDK for Android
This document pertains explicitly to help widgets created using the updated new ASAP Setup. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your app, use the latest ...

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