What are the configuration settings for the ASAP Android SDK?

ASAP configuration

ASAP SDK provides methods to display/hide specific functionality.

For example, To hide the Knowledge Base (KB), use the following method:

ZDPortalConfiguration.setConfiguration(new ZDPConfiguration.Builder().isKBEnabled(false).build())

isKBEnabled(true): displays the KB
isKBEnabled(false): hides the KB

The modules' status can be changed to either enabled or disabled. However, this action can only be performed if the modules are enabled in the ASAP configuration settings.

To display/hide the specific modules/options/buttons, refer to the respective methods mentioned below:

Method name	Functions	Default enabled/disabled status
isCommunityEnabled	To hide the Community module	based on Portal configuration
isMyTicketsEnabled	To hide the My Tickets module	based on Portal configuration
isSubmitTicketEnabled	To hide the Add Ticket module	based on Portal configuration
isAddTopicEnabled	To hide the Add Topic module	based on Portal configuration
isChatBotEnabled	To hide the Chat Bot module	based on Portal configuration
isLiveChatEnabled	To hide the Agent C module	based on Portal configuration
isSideMenuEnabled	To disable the Side Menu option	enabled
isPoweredByFooterEnabled	To hide the powered by ASAP label button	enabled
isLangChooserEnabled	To disable the language chooser option	enabled
isAttachmentDownloadEnabled	To disable the Download attachments option	enabled
isGlobalSearchEnabled	To disable the Search option	enabled
isAttachmentUploadEnabled	To disable the Upload attachments option	enabled
isShareEnabled	To disable the Share option	enabled

What is SDK Logging?

The ASAP SDK also allows you to fix errors that occur while using the help widget. SDK logging makes this possible.

Enabling the console log allows you to track error messages and identify and resolve errors that may arise during execution.

To enable the logs, include the following code snippet:

ZohoDeskPortalSDK.Logger.enableLogs();

Some debug information related to the SDK is stored in logcat. Make sure that enableLogs() does not exist in the release build.

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