Working with the ASAP SDK for Android

Working with the ASAP SDK for Android

AlertThis document pertains explicitly to help widgets created using the updated new ASAP Setup.
Info
Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your app, use the latest ASAP Android SDK 4.0.
The ASAP SDK for Android provides easy access to help end-users of your Android app. Using this SDK; you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services:
 
    •    Customer support team (to raise tickets or chat with support agents)
    •    Knowledge Base (to access help articles)
    •    User Community (to interact with other app users)

To setup the ASAP SDK Help Widget

1. In the Zoho Desk portal, click the Setup icon.
2. Select ASAP under Channels.

     The ASAP widget's page appears.
3. Click the Create New Widget button.
4. The Set up your help widget page appears.


5. On the Set up your help widget window, do the following:
6. Enter your ASAP display name.
7. Choose All Departments or Specific Department to map the ASAP widgets.
8. Select modules, such as Knowledge Base, Community, SalesIQ Live Chat, Business Messaging Live chat, Guided Conversations, Answer Bot, and/or Tickets, to associate them with the ASAP Help Widget.
IdeaThe SalesIQ Live Chat module reflects the settings configured for the chat channel in your help desk portal. Therefore, any required change must be made via the Setup page in the Zoho Desk.
IdeaGuided Conversations help end-users find answers themselves or perform a standard process without an agent's assistance by following a pre-built conversation flow. Toggle switch for enabling Guided Conversations. Upon enabling Guided Conversations, you can choose the conversation flows to engage your users in your app. Learn more: Guided Conversations.
Idea
Answer Bot is an AI companion within Zoho Desk with whom your customers can speak or chat using your mobile apps. Zia processes and automatically answers their questions based on content in your knowledge base—toggle the switch to enable Answer Bot. Learn more: Answer Bot.
Idea
Integrate the native Business Messaging widget seamlessly across webpages and apps, and customize it to align with your brand's style. This allows seamless hand-offs between bots and agents with automation to facilitate personalized and engaging conversations. Whether integrated independently or through the ASAP help widget, you can manage all your interactions using the Instant Messaging module. Learn more: Business Messaging.
9. Enable the ASAP help Widget for the Android platform.
Notes
You can choose to enable an ASAP Help Widget specifically for the web, iOS, and/or Android for each module.
10. Click Generate. The ASAP help widget will be created and you can preview it in the bottom-right corner of the screen.
Notes
You can preview your ASAP help widget from the right-side pane anytime by clicking the ASAP launcher icon at the bottom-right corner of the page. After you paste the snippet in the HTML source code, the ASAP launcher icon appears on your webpage, making it easy for your customers to ask for help.

ASAP Help Widget on Android

Enter your Android bundle ID to generate an unique key (token).
InfobundleID is the application's unique ID (packagName of the application), found in the app's build.gradle file.
NotesUsers have to enter their FCM token to enable the push notification



4. Click Update.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION






                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          Encrypted Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real EstateKiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives
                          Holiday Forms Google Forms alternative 
                          Form to PDF Jotform alternative





                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Introducing ASAP Android SDK

                                                                                                                This document pertains explicitly to help widgets created using the updated new ASAP Setup. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your app, use the latest ...
                                                                                                              • How to customize the ASAP SDK Android Help Widget UI?

                                                                                                                The ASAP SDK allows you to customize the UI of the help widget as required. Predefined themes The SDK UI comes with two predefined themes: light and dark. Customized themes You can also override the default dark and light themes to make the SDK look ...
                                                                                                              • How to change your language settings for ASAP Android SDK?

                                                                                                                The ASAP SDK supports 47 languages. You can set any language of your choice based on the geographical location of your app's end-users. Below are the 47 language codes that help you set the language for the ASAP help widget. Language Local Code ...
                                                                                                              • Setting up the ASAP Help Widget on the Web

                                                                                                                Introduction The ASAP help widget for websites makes your help center easily available for your end-customers. By embedding this widget with your website, you can provide your customers with easy access to your: Customer support team (to raise ...
                                                                                                              • How to Integrate the ASAP SDK with your Android app

                                                                                                                This document pertains explicitly to help widgets created using the updated ASAP Setup 4.0 Version. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To utilize the new ASAP widgets on your App, use the ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources