Ensure that push notifications are implemented in the help widget. For iOS, create and upload a valid Apple Push Notification Service (APNs) certificate and its password. Refer to the document to learn about Apple Push Notifications.

To enable push notifications

For Android Apps

For iOS Apps

1. func application
   (_ application: UIApplication,
   didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data)
   {
   let token = deviceToken.reduce
   ("", {$0 + String(format: "%02X", $1)}).uppercased()
   ZohoDeskPortalSDK.enablePushNotification
   (deviceToken:token, mode: .production)
   }

1. import package:zohodesk_portal_apikit/zohodesk_portal_apikit.dart show ZohodeskPortalApikit;
   ZohodeskPortalApikit.disablePush(_fcmToken);

Prerequisite - Ensure that the notification icon is set before handling Push Notifications.

Passing the Push Notification icon

To pass the icon, include the following code snippet:

1. ZohodeskPortalConfigurationPlugin.setNotificationIcon(drtawableRes);

drtawableRes refers to the icon's drawable identifier.

Handling push notifications

To handle push notifications, include the following code snippet in the FirebaseMessaging.onMessage.listen and _firebaseMessagingBackgroundHandler of main.dart class.

Learn more about handling push notifications.

1. ZohodeskPortalConfiguration.handleNotification(map);

1. import 'package:zohodesk_portal_apikit/zohodesk_portal_apikit.dart' show ZohodeskPortalApikit;
   ZohodeskPortalApikit.enableLogs();