Introducing ASAP Flutter Apps SDK

Introducing ASAP Flutter Apps SDK

Alert
This document pertains explicitly to help widgets created using the updated new ASAP Setup.
Notes
If you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP Flutter Plugin 2.0. For older ASAP setups, you can use the ASAP Flutter Plugin 1.1.7.

Equipping the Help Center services as widgets to deliver instant assistance to your customers

The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within your app and provide end-users easy access to the help center services.

If you're new to ASAP, here's a quick intro.

What is ASAP?

The App Support Across Platforms (ASAP) widget in Zoho Desk is an app that provides in-app self-service to your end-users. It works with your knowledge base and customer support resources to provide help center functionality within the app.

With the ASAP SDK framework, your customers do not have to navigate to a different page on your mobile app to access help articles or seek help from customer service representatives. They can find the answers they need right within the ASAP help widget.

Key Highlights

  • Home Screen Customization to match your brand.
  • Greet your customers with a warm welcome.
  • View the Recent and Popular Articles as widgets.
  • Now follow/unfollow the Community.
  • Multi-layout options for submitting tickets.
  • We enhanced the Ticket Properties screen.
  • View the Most Popular and Most Discussed topics on the Community module.
  • Elevated the Ticket Filter options.
  • Flutter Framework is now supported.
  • Introduced text-to-speech for the KB and Community modules.
  • Helps to find the right content with the In-article search.
  • Contextual support with multi-SDK.
  • Filter the topics with Tags.

Why should you use ASAP?

ASAP help widget can be integrated with your website to make the help center services available within your application.

You can deliver the following help center services to your customers:

  • Customer support teams (to raise tickets)
  • Knowledge base (to access help articles)
  • User community (to interact with fellow customers)
  • Guided Conversations (to build a conversation flow)
  • Answer Bot (for AI-based self-service powered by Zia)
  • Business messaging (to facilitate personalized and engaging conversations)
  • SalesIQ Chat (Chat service powered by SalesIQ)
  1. Working with the ASAP SDK for Flutter
  2. How to Integrate the ASAP SDK with Flutter Apps
  3. How to display the Help Center's services as modules on your flutter apps?
  4. How to customize the ASAP SDK Flutter Help Widget UI?
  5. How to authenticate users on your mobile apps with Flutter Apps?
  6. How to enable push notifications for the ASAP SDK via the Flutter Apps?
  7. ASAP SDK Flutter Apps - Release Notes

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