Introducing ASAP Flutter Apps SDK
Equipping the Help Center services as widgets to deliver instant assistance to your customers
What is ASAP?
The App Support Across Platforms (ASAP)
widget in Zoho Desk is an app that provides in-app self-service to your
end-users. It works with your knowledge base and customer support
resources to provide help center functionality within the app.
With the ASAP SDK framework, your customers do not have to navigate to a different page on your mobile app to access help articles or seek help from customer service representatives. They can find the answers they need right within the ASAP help widget.
Key Highlights
- Home Screen Customization to match your brand.
- Greet your customers with a warm welcome.
- View the Recent and Popular Articles as widgets.
- Now follow/unfollow the Community.
- Multi-layout options for submitting tickets.
- We enhanced the Ticket Properties screen.
- View the Most Popular and Most Discussed topics on the Community module.
- Elevated the Ticket Filter options.
- Flutter Framework is now supported.
- Introduced text-to-speech for the KB and Community modules.
- Helps to find the right content with the In-article search.
- Contextual support with multi-SDK.
- Filter the topics with Tags.
Why should you use ASAP?
ASAP help widget can be integrated with your website to make the help center services available within your application.
You can deliver the following help center services to your customers:
- Customer support teams (to raise tickets)
- Knowledge base (to access help articles)
- User community (to interact with fellow customers)
- Guided Conversations (to build a conversation flow)
- Answer Bot (for AI-based self-service powered by Zia)
- Business messaging (to facilitate personalized and engaging conversations)
- SalesIQ Chat (Chat service powered by SalesIQ)
Related articles
- Working with the ASAP SDK for Flutter
- How to Integrate the ASAP SDK with Flutter Apps
- How to display the Help Center's services as modules on your flutter apps?
- How to customize the ASAP SDK Flutter Help Widget UI?
- How to authenticate users on your mobile apps with Flutter Apps?
- How to enable push notifications for the ASAP SDK via the Flutter Apps?
- ASAP SDK Flutter Apps - Release Notes
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