How to enable push notifications for the ASAP iOS SDK?
You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. The critical component in making this possible on the SDK is an Apple Push Notification (APN) service certificate in the .p12 format.
To generate a .p12 formatted file of the APN certificate, perform the following steps:
1. Create and download an APN certificate from Apple's developer portal.
2. Double-click the certificate. This action automatically imports it to the Keychain Access application.
3. Locate and expand the certificate in Keychain Access. The corresponding key for the certificate appears.
4. Select both the certificate and the key and right-click on them. A context menu will appear.
5. Click the export option, a dialog box will appear.
6. In this dialogue box, make sure that .p12 is selected in the File Format drop-down list and click Save.
7. Enter a password to access the file and click .Ok The certificate is now exported as a .p12 file.
The following step is to enable push notifications in the Zoho Desk ASAP setup page. To do so, begin on the setup page for the help widget on Zoho Desk and upload the .p12 file you created with the password to access the file.
Next, configure the help widget to invoke the enablePushNotification API call inside the application: the didRegisterForRemoteNotificationsWithDeviceToken method in the AppDelegate.
To perform this configuration, include the following method on the app code:
Swift
- func application
(_ application: UIApplication,
didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data)
{
let token = deviceToken.reduce
("", {$0 + String(format: "%02X", $1)}).uppercased()
ZohoDeskPortalSDK.enablePushNotification
(deviceToken:token, mode: .production)
}
Objective-C
- - (void)application:(UIApplication *)application
didRegisterForRemoteNotificationsWithDeviceToken:(NSData *)deviceToken
{
NSString * token = [[[[deviceToken description]
stringByReplacingOccurrencesOfString: @"<" withString: @""]
stringByReplacingOccurrencesOfString: @">" withString: @""]
stringByReplacingOccurrencesOfString: @" " withString: @""];
[ZohoDeskPortalSDK enablePushNotificationWithDeviceToken:<#(NSString * _Nonnull)#> isTestDevice:<#(BOOL)#> mode:<#(enum APNSmode)#>];
}
You can verify if the notifications are sent accurately by testing the functionality in development mode. To switch to development mode, replace ".production" in the code snippet above with ".sandbox". Switch back to production mode before deploying the app for end-customer use.
Next, you must configure the SDK to automatically invoke the didReceiveRemoteNotification method in the AppDelegate when a push notification is received. For the SDK to process the notification received and perform the corresponding operation, the processRemoteNotification method must be invoked with details of the notification, as follows.
Swift
- import ZohoDeskPortalConfiguration
...
func application(_ application: UIApplication,
didReceiveRemoteNotification userInfo: [AnyHashable : Any])
{
ZDPortalConfiguration.processRemoteNotification(userInfo: userInfo)
}
Objective-C
- @import ZohoDeskPortalConfiguration;
...
- (void)application:(UIApplication *)application
didReceiveRemoteNotification:(NSDictionary *)userInfo
fetchCompletionHandler:(void (^)
(UIBackgroundFetchResult))completionHandler
{
[ZDPortalConfiguration processRemoteNotificationWithUserInfo:userInfo];
}
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Introducing ASAP iOS SDK
This document pertains explicitly to help widgets created using the updated new ASAP Setup. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ...How to enable push notifications for the ASAP Android SDK?
You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. Ensure that Push Notifications settings are configured in the ASAP help widget setup page in Zoho Desk. To enable push notifications for Chat ...How to customize the ASAP SDK iOS Help Widget UI?
The ASAP SDK allows you to customize the UI of the help widget as required. Predefined themes The SDK UI comes with two predefined themes: white and black. The following methods help you apply these themes. If you want to change the theme, first ...Working with the ASAP SDK for Flutter
This document pertains explicitly to help widgets created using the updated new ASAP Setup. If you use an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP Flutter Plugin 2.0. ...How to enable push notifications for the ASAP SDK via the Flutter Apps?
Push notifications are sent to the end-users in the following circumstances: Ticket priority update. Ticket status update. Agent's reply. Agent's public comment. Agent's reply to the Live Chat. Ensure that Push Notifications settings are configured ...
New to Zoho LandingPage?
Zoho LandingPage Resources