Introducing ASAP iOS SDK
This document pertains explicitly to help widgets created using the updated new ASAP Setup.
Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP iOS SDK 4.0. For older ASAP setups, you can use the ASAP iOS SDK 3.0.16.Equipping the Help Center services as widgets to deliver instant assistance to your customers
What is ASAP?
The App Support Across Platforms (ASAP) widget in Zoho Desk is an app that provides in-app self-service to your end-users. It works with your knowledge base and customer support resources to provide help center functionality within the app.
With the ASAP SDK framework, your customers do not have to navigate to a different page on your mobile app to access help articles or seek help from customer service representatives. They can find the answers they need right within the ASAP help widget.
Key Highlights
- Home Screen Customization to match your brand.
- Greet your customers with a warm welcome.
- View the Recent and Popular Articles as widgets.
- Now follow/unfollow the Community.
- Multi-layout options for submitting tickets.
- We enhanced the Ticket Properties screen.
- View the Most Popular and Most Discussed topics on the Community module.
- Elevated the Ticket Filter options.
- Flutter Framework is now supported.
- Introduced text-to-speech for the KB and Community modules.
- Helps to find the right content with the In-article search.
- Contextual support with multi-SDK.
- Filter the topics with Tags.
Why should you use ASAP?
ASAP help widget can be integrated with your iOS mobile application to make the help center services available within your application.
You can deliver the following help center services to your customers:
- Customer support teams (to raise tickets)
- Knowledge base (to access help articles)
- User community (to interact with fellow customers)
- Guided Conversations (to build a conversation flow)
- Answer Bot (for AI-based self-service powered by Zia)
- Business messaging (to facilitate personalized and engaging conversations)
- SalesIQ Chat (Chat service powered by SalesIQ)
Related articles
- Working with the ASAP SDK for iOS
- How to Integrate the ASAP SDK with your iOS app
- How to display the Help Center's services as modules on your iOS app?
- How to authenticate users on your iOS app?
- How to customize the ASAP SDK iOS Help Widget UI?
- How to change your language settings for ASAP iOS SDK?
- How to enable push notifications for the ASAP iOS SDK?
- How to display details of anonymous users in the chat module to your agents?
- How to customize the community module for the ASAP iOS SDK?
- How to customize the tickets module for the ASAP iOS SDK?
- What are the configuration settings for the ASAP iOS SDK?
- ASAP SDK iOS - Release Notes
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