What are the configuration settings for the ASAP iOS SalesIQ SDK?
- import ZohoDeskPortalSalesIQ
setCallbackOnInit
- onSuccess - A closure that is called when the SalesIQ SDK is successfully initialised.
- onError - A closure that is called when the SDK initialization fails.
- ZDPortalSalesIQ.setCallbackOnInit (
- onSuccess: {// On successfully initializing SalesIQ
- //Add SalesIQ configurations here
- },
- onError: {//On Failed
- print("Failed while initilaizing the SalesIQ")
- }
- )
ShowLauncher
- .always - The launcher will always be visible.
- .never - The launcher will always be hidden.
- .whenActiveChat - The launcher will be visible only when there is an active chat.
- ZDPortalSalesIQ.showLauncher(.never)
enableDragToDismiss
- ZDPortalSalesIQ.enableDragToDismiss(false)
setConversationVisibility
- true - Displays the conversation screen. (Default)
- false - Hides the conversation screen.
- ZDPortalSalesIQ.setConversationVisibility(true)
setConversationTitle
- ZDPortalSalesIQ.setConversationTitle("Conversations")
showOfflineMessage
- true - Displays the offline message card. (Default)
- false - Hides the offline message card.
- ZDPortalSalesIQ.showOfflineMessage(true)
setOfflineMessage
- ZDPortalSalesIQ.setOfflineMessage("Agents are currenlty offline. Please try again later.")
showFeedbackAfterSkip
- true - The feedback card will be displayed permanently. (Default)
- false - The feedback card will displayed for 24 hours until feedback is given.
- ZDPortalSalesIQ.showFeedbackAfterSkip(false)
hideQueueTime
- true - This hides chat queue time. (Default)
- false - This displays the chat Queue Time.
- ZDPortalSalesIQ.hideQueueTime(true)
setLoggerEnabled
- true - Enables the logs.
- false - Disables the logs. (Default)
- ZDPortalSalesIQ.setLoggerEnabled(true)
setKnowledgeBaseVisibility
- true - This will display the resource. (Default)
- false - This will hide the resource.
- ZDPortalSalesIQ.setKnowledgeBaseVisibility(true)
setChatVisibility
This ZDPortalSalesIQ.setChatVisibility(_ component: ZDPSalesIQComponents.ChatComponent, visible: Bool) API lets you toggle the function of various components in SalesIQ.
- ZDPortalSalesIQ.setChatVisibility(.preChatForm, visible: false)
The components' settings are considered only if their function is enabled in the portal settings.
Parameters:
Chat component | Function description | Default setting |
preChatForm | Enable/disable the pre-chat from before initiating a chat. | Enabled |
attenderImageInChat | Enable/disable the attendee's profile image in the chat window. | Enabled |
attenderImageOnLauncher | Enable/disable the ability to display the attender's profile picture on the launcher. (this option is considered only if there is one open chat available) | Disabled |
visitorName | This option is used to configure the visibility of the visitor's name for all outgoing messages. | Disabled |
fileSharing | Enable/disable the access to send files from the files application in chat. | Enabled |
mediaCapture | Enable/disable taking photos and videos from the add attachments menu on the chat. | Enabled |
photoLibrary | Enable/disable the option to access the photo library to send images and videos in chat. | Enabled |
screenshotOption | Enable/disable the ability to take screenshots from the add attachments menu. | Enabled |
inAppNotifications | Enable/disable in-app notifications when a new message is received in chat. | Enabled |
emailTranscript | Enable/disable the option to request an email transcript for a chat. | Enabled |
rating | Enable/disable the option to rate a chat after it has ended. | Enabled |
feedback | Enable/disable the option to give feedback after a chat has ended. | Enabled |
reopen | Show or hide the chat reopen option on the chat window. | Enabled |
end
| Controls the visibility of the end action option in the chat window. | Enabled |
endWhenInQueue
| Controls the visibility of the end action option in the chat window when the user is in the queue. | Enabled |
endWhenBotConnected | Controls the visibility of the end action option in the chat window when the bot is connected. | Enabled |
endWhenOperatorConnected | Controls the visibility of the end action option in the chat window when a human operator is connected. | Enabled |
queuePosition | Controls the visibility of the queue position in the chat window. | Enabled |
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