Working with the ASAP SDK for iOS

Working with the ASAP SDK for iOS

AlertThis document pertains explicitly to help widgets created using the updated new ASAP Setup.
Info
Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP iOS SDK 4.0. For older ASAP setups, you can use the ASAP iOS SDK 3.0.16.
The ASAP SDK for iOS provides easy access to help end-users of your iOS app. Using this SDK, you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services:
 
    •    Customer support team (to raise tickets or chat with support agents)
    •    Knowledge Base (to access help articles)
    •    User Community (to interact with other app users)
 
This addition means that end-users do not have to exit your app and visit your website or send an email to contact you for support. They can quickly seek help from your app, saving time and enjoying a premium customer experience.
Notes
ASAP SDK is compatible from versions iOS 13.0 and Xcode 15.0

To setup the ASAP SDK Help Widget

1. In the Zoho Desk portal, click the Setup icon.
2. Select ASAP under Self Service.

    The ASAP widget's page appears.
3. Click the Create New Widget button.



4. The Set up your help widget page appears.



5. On the Set up your help widget window, do the following:
6. Enter your ASAP display name.
7. Choose All Departments or Specific Department to map the ASAP widgets.
8. Select modules, such as Knowledge Base, Community, SalesIQ Live Chat, Business Messaging Live chat, Guided Conversations, Answer Bot, and/or Tickets, to associate them with the ASAP Help Widget.
Idea
The SalesIQ Live Chat module reflects the settings configured for the chat channel in your help desk portal. Therefore, any required change must be made via the Setup page in the Zoho Desk.
IdeaGuided Conversations help end-users find answers themselves or perform a standard process without an agent's assistance by following a pre-built conversation flow. Toggle switch for enabling Guided Conversations. Upon enabling Guided Conversations, you can choose the conversation flows to engage your users in your app. Learn more: Guided Conversations.
IdeaAnswer Bot is an AI companion within Zoho Desk with whom your customers can speak or chat using your mobile apps. Answer Bot processes and automatically answers their questions based on content in your knowledge base—toggle the switch to enable Answer Bot
Idea
Integrate the native Business Messaging widget seamlessly across webpages and apps, and customize it to align with your brand's style. This allows seamless hand-offs between bots and agents with automation to facilitate personalized and engaging conversations. Whether integrated independently or through the ASAP help widget, you can manage all your interactions using the Instant Messaging module. Learn more: Business Messaging.
9. Enable the ASAP help Widget for the iOS platform.
NotesYou can enable an ASAP Help Widget specifically for each module’s web, iOS, and/or Android.
10. Click Generate.

Steps to install the ASAP Help Widget on iOS

  1. To integrate ASAP SDK into your application - Refer to the integration article.
  2. To enable JWT-based user authentication - Refer to the JWT article.
  3. To enable push notifications - Refer to the notification article.
Notes
Bundle ID is mandatory to enable SalesIQ chat and send push notifications.
Notes
Push Notifications: Enable the push notification for your ASAP iOS widget to notify the user of ticket updates and SalesIQ chat notifications.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsRetailOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceForms for Solopreneurs
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Forms for Government
                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic FormsInsurance
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsWufoo alternativeEncrypted Forms
                              Accessible FormsTypeform alternativeSecure Forms

                              WCAG

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now






                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media

                                                                  Use cases

                                                                  Make the most of Zoho Desk with the use cases.

                                                                   
                                                                    

                                                                  eBooks

                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                                   
                                                                    

                                                                  Videos

                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                                   
                                                                    

                                                                  Webinar

                                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                                   
                                                                    
                                                                  • Desk Community Learning Series


                                                                  • Meetups


                                                                  • Ask the Experts


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner



                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now









                                                                                                                            • Related Articles

                                                                                                                            • Introducing ASAP iOS SDK

                                                                                                                              This document pertains explicitly to help widgets created using the updated new ASAP Setup. Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ...
                                                                                                                            • Introducing ASAP React Native SDK

                                                                                                                              Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your app, use the latest ASAP React-Native SDK 3.0.0. You can use the ASAP React-Native SDK ...
                                                                                                                            • Introducing ASAP Flutter Apps SDK

                                                                                                                              This document pertains explicitly to help widgets created using the updated new ASAP Setup. If you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP Flutter Plugin ...
                                                                                                                            • Working with the ASAP SDK's Event Callbacks for Mobile Platforms

                                                                                                                              The Events Callback feature in the Zoho Desk ASAP SDK is a powerful tool designed to enhance your mobile applications by providing insights into user interactions within the Help Center. By implementing this feature, you can understand how users ...
                                                                                                                            • Working with the ASAP SDK for React Native

                                                                                                                              The ASAP SDK for mobile provides easy access to help end-users of your React Native app. Using this SDK, you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services: • ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources