Working with the ASAP SDK for iOS

Working with the ASAP SDK for iOS

AlertThis document pertains explicitly to help widgets created using the updated new ASAP Setup.
Info
Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your App, use the latest ASAP iOS SDK 4.0. For older ASAP setups, you can use the ASAP iOS SDK 3.0.16.
The ASAP SDK for iOS provides easy access to help end-users of your iOS app. Using this SDK, you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services:
 
    •    Customer support team (to raise tickets or chat with support agents)
    •    Knowledge Base (to access help articles)
    •    User Community (to interact with other app users)
 
This addition means that end-users do not have to exit your app and visit your website or send an email to contact you for support. They can quickly seek help from your app, saving time and enjoying a premium customer experience.
Notes
ASAP SDK is compatible from versions iOS 13.0 and Xcode 15.0

To setup the ASAP SDK Help Widget

1. In the Zoho Desk portal, click the Setup icon.
2. Select ASAP under Self Service.

    The ASAP widget's page appears.
3. Click the Create New Widget button.



4. The Set up your help widget page appears.



5. On the Set up your help widget window, do the following:
6. Enter your ASAP display name.
7. Choose All Departments or Specific Department to map the ASAP widgets.
8. Select modules, such as Knowledge Base, Community, SalesIQ Live Chat, Business Messaging Live chat, Guided Conversations, Answer Bot, and/or Tickets, to associate them with the ASAP Help Widget.
Idea
The SalesIQ Live Chat module reflects the settings configured for the chat channel in your help desk portal. Therefore, any required change must be made via the Setup page in the Zoho Desk.
IdeaGuided Conversations help end-users find answers themselves or perform a standard process without an agent's assistance by following a pre-built conversation flow. Toggle switch for enabling Guided Conversations. Upon enabling Guided Conversations, you can choose the conversation flows to engage your users in your app. Learn more: Guided Conversations.
IdeaAnswer Bot is an AI companion within Zoho Desk with whom your customers can speak or chat using your mobile apps. Answer Bot processes and automatically answers their questions based on content in your knowledge base—toggle the switch to enable Answer Bot
Idea
Integrate the native Business Messaging widget seamlessly across webpages and apps, and customize it to align with your brand's style. This allows seamless hand-offs between bots and agents with automation to facilitate personalized and engaging conversations. Whether integrated independently or through the ASAP help widget, you can manage all your interactions using the Instant Messaging module. Learn more: Business Messaging.
9. Enable the ASAP help Widget for the iOS platform.
NotesYou can enable an ASAP Help Widget specifically for each module’s web, iOS, and/or Android.
10. Click Generate.

Steps to install the ASAP Help Widget on iOS

  1. To integrate ASAP SDK into your application - Refer to the integration article.
  2. To enable JWT-based user authentication - Refer to the JWT article.
  3. To enable push notifications - Refer to the notification article.
Notes
Bundle ID is mandatory to enable SalesIQ chat and send push notifications.
Notes
Push Notifications: Enable the push notification for your ASAP iOS widget to notify the user of ticket updates and SalesIQ chat notifications.