How to authenticate users on your mobile apps with React Native?

How to authenticate users on your mobile apps with React Native?

What is user authentication? 

We have enhanced the existing mechanism to provide a better, safer, and simpler authentication process. The improved JWT Authentication mechanism verifies the authenticity of your end users and permits them to use the help widget. To access the tickets they submitted, end-users of your app must have an identity to authenticate themselves as a user of the Zoho Desk portal. Zoho Desk makes this authentication possible via the JSON Web Token (JWT).

Zoho Desk supports two types of authentication: Anonymous and JWT.

    •    Anonymous

In this type, end-users are considered guest users. They can only submit tickets, view posts in the User Community, and chat with a customer support agent. They cannot view the tickets they submitted or actively participate in the User Community.

    •    JWT

In this type, end-users are considered authenticated users. In addition to the activities that guest users can perform, authenticated users can also view the submitted tickets and actively participate in the User Community (with rights to perform actions such as following a topic, adding a topic, and commenting on existing posts).

What is JWT Authentication

JWT (JSON Web Token) is a secure and efficient way of exchanging claims between two parties. It is a compact and URL-safe method of representing data that needs to be transferred. JWT is usually used for authentication and authorization purposes. The token is digitally signed, which ensures its authenticity and integrity. JWTs are widely used in modern web applications and APIs to transmit information securely between the client and server.

Learn about the enhanced JWT authentication mechanism.

JWT Token

To authenticate users in the help widget, use the following code snippet based on the jwttoken:
  1. ZohoDeskPortalSDK.isUserSignedIn((isSignedIn) => {
    if(!isSignedIn) {
    ZohoDeskPortalSDK.setJWTToken("JWT token",
    (msg) => {
    alert('Success Alert '+msg);
    } , msg => {
    alert('Failure Alert '+msg);
    });
    }
    else {
    alert("User is already signed in");
    }
    })

Logging out users from the SDK 

To log a user out of the SDK, use the following method:
  1. import {
    ZohoDeskPortalSDK
    } from 'react-native-zohodesk-portal-sdk';
    ZohoDeskPortalSDK.logout((msg)=>{
    alert("Success "+msg);
    },
    (msg) =>{
    alert("Failure "+msg);
    });

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                            Manage your brands on social media

                                              Zoho Desk Resources

                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                                Zoho Marketing Automation

                                                  Zoho Sheet Resources

                                                   

                                                      Zoho Forms Resources


                                                        Secure your business
                                                        communication with Zoho Mail


                                                        Mail on the move with
                                                        Zoho Mail mobile application

                                                          Stay on top of your schedule
                                                          at all times


                                                          Carry your calendar with you
                                                          Anytime, anywhere




                                                                Zoho Sign Resources

                                                                  Sign, Paperless!

                                                                  Sign and send business documents on the go!

                                                                  Get Started Now




                                                                          Zoho TeamInbox Resources



                                                                                  Zoho DataPrep Resources



                                                                                    Zoho DataPrep Demo

                                                                                    Get a personalized demo or POC

                                                                                    REGISTER NOW


                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now









                                                                                                          • Related Articles

                                                                                                          • Introducing ASAP React Native SDK

                                                                                                            Equipping the Help Center services as widgets to deliver instant assistance to your customers The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within ...
                                                                                                          • Working with the ASAP SDK for React Native

                                                                                                            The ASAP SDK for mobile provides easy access to help end-users of your React Native app. Using this SDK, you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services: • ...
                                                                                                          • How to enable push notifications for the ASAP SDK via the React Native?

                                                                                                            You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. Ensure that Push Notifications settings are configured in the ASAP help widget setup page in Zoho Desk. Ensure that push notifications are ...
                                                                                                          • Introducing ASAP Flutter Apps SDK

                                                                                                            Equipping the Help Center services as widgets to deliver instant assistance to your customers The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within ...
                                                                                                          • How to Integrate the ASAP SDK with React Native

                                                                                                            After successfully setting up the ASAP SDK on your mobile application, the next step is to integrate it. Please follow either of the following method to perform these steps. For Android applications, this step involves the use of Maven. The ASAP SDK ...
                                                                                                            Wherever you are is as good as
                                                                                                            your workplace

                                                                                                              Resources

                                                                                                              Videos

                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                              eBooks

                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                              Webinars

                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                              CRM Tips

                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                Zoho Show Resources