How to enable push notifications for the ASAP SDK via the React Native?

How to enable push notifications for the ASAP SDK via the React Native?

You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat.

Ensure that Push Notifications settings are configured in the ASAP help widget setup page in Zoho Desk.

Ensure that push notifications are implemented in the help widget.

For Android Apps

This step involves two actions: 

    1    Enabling push notifications for the mobile help widget you created in the first doc.(to inlcude the help artcile link)
    2    You can access this setting on the ASAP setup page in Zoho Desk.
    3    Retrieving the FCM key of your app and passing it to the add-on. You can retrieve the token by accessing the following path in Firebase Console: Project SettingsCloud MessagingServer Key.

As part of the second action, you must pass the FCM token in your add-on's Android project. To do this, include the following code snippet in the oncreate() method in the MainApplication.java class.
  1. RNZohodeskPortalSDK.setFirebaseId(FirebaseInstanceId.getInstance().getToken());

For iOS Apps

First, create and upload a valid Apple Push Notification Service (APNs) certificate. Then, upload the p12 file of the APNs certificate and its password.

Confirm that the AppDelegate class uses the UNUserNotificationCenterDelegate protocol to enable push notifications. Then, import the following headers into the AppDelegate.h file.
  1. #import <UserNotifications/UserNotifications.h>
    #import <RNZohodeskPortalSdk/RNZohoDeskPortalSDK.h>
Next, fetch the DeviceID value using the application:didRegisterForRemoteNotificationsWithDeviceToken method in the AppDelegate.m file and pass it on to RNZohodeskPortalSdk using the following code snippet:
  1. const unsigned *tokenBytes = [deviceToken bytes];
    NSString *hexToken = [NSString stringWithFormat:@"%08x%08x%08x%08x%08x%08x%08x%08x",
    ntohl(tokenBytes[0]), ntohl(tokenBytes[1]), ntohl(tokenBytes[2]),
    ntohl(tokenBytes[3]), ntohl(tokenBytes[4]), ntohl(tokenBytes[5]),
    ntohl(tokenBytes[6]), ntohl(tokenBytes[7])];
    [RNZohoDeskPortalSDK setDeviceIDForZDPortal:hexToken];

To enable push notifications

To enable push notifications, include the following code snippet in the JavaScript code:
  1. import {
    ZohoDeskPortalSDK
    } from 'react-native-zohodesk-portal-sdk';
    ZohoDeskPortalSDK.enablePush();

To disable push notifications

To enable push notifications, include the following code snippet in the JavaScript code:
  1. import {
    ZohoDeskPortalSDK
    } from 'react-native-zohodesk-portal-sdk';
    ZohoDeskPortalSDK.disablePush();

How to handle push notifications?

For Android Apps

To handle the UI and navigation for push notifications, include the following code snippet in the onMessageReceived()method of the FirebaseMessagingService class. 
  1. RNZohodeskPortalSDK.handleNotification(getApplicationContext(), remoteMessage.getData(), icon);

For iOS Apps

To handle the UI and navigation for push notifications, include the following code snippet in the application:didReceiveRemoteNotification method in the AppDelegate.m file.
  1. [RNZohoDeskPortalSDK processRemoteNotification:userInfo];


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                            Manage your brands on social media

                                              Zoho Desk Resources

                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                                Zoho Marketing Automation

                                                  Zoho Sheet Resources

                                                   

                                                      Zoho Forms Resources


                                                        Secure your business
                                                        communication with Zoho Mail


                                                        Mail on the move with
                                                        Zoho Mail mobile application

                                                          Stay on top of your schedule
                                                          at all times


                                                          Carry your calendar with you
                                                          Anytime, anywhere




                                                                Zoho Sign Resources

                                                                  Sign, Paperless!

                                                                  Sign and send business documents on the go!

                                                                  Get Started Now




                                                                          Zoho TeamInbox Resources



                                                                                  Zoho DataPrep Resources



                                                                                    Zoho DataPrep Demo

                                                                                    Get a personalized demo or POC

                                                                                    REGISTER NOW


                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now









                                                                                                          • Related Articles

                                                                                                          • Introducing ASAP React Native SDK

                                                                                                            Equipping the Help Center services as widgets to deliver instant assistance to your customers The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within ...
                                                                                                          • Working with the ASAP SDK for React Native

                                                                                                            The ASAP SDK for mobile provides easy access to help end-users of your React Native app. Using this SDK, you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services: • ...
                                                                                                          • Introducing ASAP Flutter Apps SDK

                                                                                                            Equipping the Help Center services as widgets to deliver instant assistance to your customers The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within ...
                                                                                                          • How to enable push notifications for the ASAP Android SDK?

                                                                                                            You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. Ensure that Push Notifications settings are configured in the ASAP help widget setup page in Zoho Desk. To enable push notifications for Chat ...
                                                                                                          • How to enable push notifications for the ASAP iOS SDK?

                                                                                                            You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. The critical component in making this possible on the SDK is an Apple Push Notification (APN) service certificate in the .p12 format. To ...
                                                                                                            Wherever you are is as good as
                                                                                                            your workplace

                                                                                                              Resources

                                                                                                              Videos

                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                              eBooks

                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                              Webinars

                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                              CRM Tips

                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                Zoho Show Resources