How to enable push notifications for the ASAP SDK via the React Native?
You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat.
Ensure that Push Notifications settings are configured in the ASAP help widget setup page in Zoho Desk.
Ensure that push notifications are implemented in the help widget.
For Android Apps
This step involves two actions:
1 Enabling push notifications for the mobile help widget you created in the first doc.(to inlcude the help artcile link)
2 You can access this setting on the ASAP setup page in Zoho Desk.
3 Retrieving the FCM key of your app and passing it to the add-on. You can retrieve the token by accessing the following path in Firebase Console: Project Settings → Cloud Messaging → Server Key.
As part of the second action, you must pass the FCM token in your add-on's Android project. To do this, include the following code snippet in the oncreate() method in the MainApplication.java class.
2 You can access this setting on the ASAP setup page in Zoho Desk.
3 Retrieving the FCM key of your app and passing it to the add-on. You can retrieve the token by accessing the following path in Firebase Console: Project Settings → Cloud Messaging → Server Key.
As part of the second action, you must pass the FCM token in your add-on's Android project. To do this, include the following code snippet in the oncreate() method in the MainApplication.java class.
import com.zohodeskportalapikit.RNZohoDeskPortalSDK;
RNZohoDeskPortalSDK.setFirebaseId(FirebaseInstanceId.getInstance().getToken());
For iOS Apps
First, create and upload a valid Apple Push Notification Service (APNs) certificate. Then, upload the p12 file of the APNs certificate and its password.
Confirm that the AppDelegate class uses the UNUserNotificationCenterDelegate protocol to enable push notifications. Then, import the following headers into the AppDelegate.h file.
- #import <UserNotifications/UserNotifications.h>
#import <RNZohodeskPortalSdk/RNZohoDeskPortalSDK.h>
Next, fetch the DeviceID value using the application:didRegisterForRemoteNotificationsWithDeviceToken method in the AppDelegate.m file and pass it on to RNZohodeskPortalSdk using the following code snippet:
- const unsigned *tokenBytes = [deviceToken bytes];
NSString *hexToken = [NSString stringWithFormat:@"%08x%08x%08x%08x%08x%08x%08x%08x",
ntohl(tokenBytes[0]), ntohl(tokenBytes[1]), ntohl(tokenBytes[2]),
ntohl(tokenBytes[3]), ntohl(tokenBytes[4]), ntohl(tokenBytes[5]),
ntohl(tokenBytes[6]), ntohl(tokenBytes[7])];
[RNZohoDeskPortalSDK setDeviceIDForZDPortal:hexToken];
To enable push notifications
To enable push notifications, include the following code snippet in the JavaScript code:
- import {ZohoDeskPortalSDK}
from '@zohocorp/zohodesk-portal-apikit'
ZohoDeskPortalSDK.enablePush()
To disable push notifications
To enable push notifications, include the following code snippet in the JavaScript code:
- import {ZohoDeskPortalSDK}
from '@zohocorp/zohodesk-portal-apikit'
ZohoDeskPortalSDK.disablePush()
How to handle push notifications?
For Android Apps
To handle the UI and navigation for push notifications, include the following code snippet in the onMessageReceived()method of the FirebaseMessagingService class.
- import com.zohodeskportalconfiguration.RNZohoDeskPortalConfigurationModule;
RNZohoDeskPortalConfigurationModule.handleNotification(getApplicationContext(),
remoteMessage.getData(), icon);
For iOS Apps
To handle the UI and navigation for push notifications, include the following code snippet in the application:didReceiveRemoteNotification method in the AppDelegate.m file.
- [RNZohoDeskPortalSDK processRemoteNotification:userInfo];
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Introducing ASAP React Native SDK
Equipping the Help Center services as widgets to deliver instant assistance to your customers The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within ...Working with the ASAP SDK for React Native
The ASAP SDK for mobile provides easy access to help end-users of your React Native app. Using this SDK, you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services: • ...How to enable push notifications for the ASAP Android SDK?
You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. Ensure that Push Notifications settings are configured in the ASAP help widget setup page in Zoho Desk. To enable push notifications for Chat ...Introducing ASAP Flutter Apps SDK
Equipping the Help Center services as widgets to deliver instant assistance to your customers The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within ...How to enable push notifications for the ASAP iOS SDK?
You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. The critical component in making this possible on the SDK is an Apple Push Notification (APN) service certificate in the .p12 format. To ...
New to Zoho LandingPage?
Zoho LandingPage Resources