Introducing ASAP React Native SDK

Please note that if you are using an older version of ASAP, the help widgets will be read-only. To enable the new ASAP widgets on your app, use the latest ASAP React-Native SDK 3.0.0. You can use the ASAP React-Native SDK react-native-zohodesk-portal-sdk v2.0.1 for older ASAP setups.

Equipping the Help Center services as widgets to deliver instant assistance to your customers

The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within your app and provide end-users easy access to the help center services.

If you're new to ASAP, here's a quick intro.

What is ASAP?

The App Support Across Platforms (ASAP) widget in Zoho Desk is a stand-alone app that provides in-app self-service to your end-users. It works in tandem with your knowledge base and customer support resources to provide help center functionality within the app. With ASAP, your customers do not have to navigate to a different page on your website to access help articles or seek help from customer service representatives or fellow users. They can find the answers they need right within the ASAP help widget.

Key Highlights

Home Screen Customization to match your brand.
Greet your customers with a warm welcome.
View the Recent and Popular Articles as widgets.
Now follow/unfollow the Community.
Multi-layout options for submitting tickets.
We enhanced the Ticket Properties screen.
View the Most Popular and Most Discussed topics on the Community module.
Elevated the Ticket Filter options.
Flutter Framework is now supported.
Introduced text-to-speech for the KB Module.
Helps to find the right content with the In-article search.
Contextual support with multi-SDK.
Filter the topics with Tags.

Why should you use ASAP?

ASAP help widget can be integrated with your website to make the help center services available within your application.

You can deliver the following help center services to your customers:

Customer support teams (to raise tickets)
Knowledge base (to access help articles)
User community (to interact with other customers)
AI-powered virtual assistant (Zia and Guided Conversations)
Chat with an agent (Customers can chat with agents)

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