Working with the Zoho Desk ASAP SDK for React Native

Introducing ASAP React Native SDK

Equipping the Help Center services as widgets to deliver instant assistance to your customers

The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within your app and provide end-users easy access to the help center services.

If you're new to ASAP, here's a quick intro.

What is ASAP?

The App Support Across Platforms (ASAP) widget in Zoho Desk is a stand-alone app that provides in-app self-service to your end-users. It works in tandem with your knowledge base and customer support resources to provide help center functionality within the app. With ASAP, your customers do not have to navigate to a different page on your website to access help articles or seek help from customer service representatives or fellow users. They can find the answers they need right within the ASAP help widget.

Key Highlights

  • Home Screen Customization to match your brand.
  • Greet your customers with a warm welcome.
  • View the Recent and Popular Articles as widgets.
  • Now follow/unfollow the Community.
  • Multi-layout options for submitting tickets.
  • We enhanced the Ticket Properties screen.
  • View the Most Popular and Most Discussed topics on the Community module.
  • Elevated the Ticket Filter options.
  • Flutter Framework is now supported.
  • Introduced text-to-speech for the KB Module.
  • Helps to find the right content with the In-article search.
  • Contextual support with multi-SDK.
  • Filter the topics with Tags.

Why should you use ASAP?

ASAP help widget can be integrated with your website to make the help center services available within your application.

You can deliver the following help center services to your customers:

  • Customer support teams (to raise tickets)
  • Knowledge base (to access help articles)
  • User community (to interact with other customers)
  • AI-powered virtual assistant (Zia and Guided Conversations)
  • Chat with an agent (Customers can chat with agents)

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                            Manage your brands on social media

                                              Zoho Desk Resources

                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                                Zoho Marketing Automation

                                                  Zoho Sheet Resources

                                                   

                                                      Zoho Forms Resources


                                                        Secure your business
                                                        communication with Zoho Mail


                                                        Mail on the move with
                                                        Zoho Mail mobile application

                                                          Stay on top of your schedule
                                                          at all times


                                                          Carry your calendar with you
                                                          Anytime, anywhere




                                                                Zoho Sign Resources

                                                                  Sign, Paperless!

                                                                  Sign and send business documents on the go!

                                                                  Get Started Now




                                                                          Zoho TeamInbox Resources



                                                                                  Zoho DataPrep Resources



                                                                                    Zoho DataPrep Demo

                                                                                    Get a personalized demo or POC

                                                                                    REGISTER NOW


                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now









                                                                                                          • Related Articles

                                                                                                          • Working with the ASAP SDK for React Native

                                                                                                            The ASAP SDK for mobile provides easy access to help end-users of your React Native app. Using this SDK, you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services: • ...
                                                                                                          • How to enable push notifications for the ASAP SDK via the React Native?

                                                                                                            You can configure the ASAP help widget to send notifications to end-users when an agent responds via chat. Ensure that Push Notifications settings are configured in the ASAP help widget setup page in Zoho Desk. Ensure that push notifications are ...
                                                                                                          • Introducing ASAP Flutter Apps SDK

                                                                                                            Equipping the Help Center services as widgets to deliver instant assistance to your customers The ASAP SDK for Android/iOS provides easy access to help your mobile app's end users. Using this SDK, you can create and customize a help widget within ...
                                                                                                          • How to Integrate the ASAP SDK with React Native

                                                                                                            After successfully setting up the ASAP SDK on your mobile application, the next step is to integrate it. Please follow either of the following method to perform these steps. For Android applications, this step involves the use of Maven. The ASAP SDK ...
                                                                                                          • How to authenticate users on your mobile apps with React Native?

                                                                                                            What is user authentication? We have enhanced the existing mechanism to provide a better, safer, and simpler authentication process. The improved JWT Authentication mechanism verifies the authenticity of your end users and permits them to use the ...
                                                                                                            Wherever you are is as good as
                                                                                                            your workplace

                                                                                                              Resources

                                                                                                              Videos

                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                              eBooks

                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                              Webinars

                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                              CRM Tips

                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                Zoho Show Resources