Setting the Contact Info for the Business Messaging SDK
When a logged-in user opens a BusinessMessaging Chat, a ticket will be created based on their preferences.
If a user opens BusinessMessaging, chats anonymously and wants to create a ticket. We have introduced the ContactInfo.
ContactInfo
It contains the name, phone number, and email ID used when creating a ticket. Based on the contact info given, a ticket will be made.
Setting ContactInfo is entirely optional.
Set Contact Info
We are providing custom contact support for business messaging.
Prop Name | Type | Description |
ContactInfo | object | Provides the details of the contact. |
The following method is used for setting the Contact Info:
- BusinessMessaging.setContactInfo(name="Name",phone="phoneNumber", email = "example@example.com")
What will happen if the logged-in user sets ContactInfo?
-> We will omit the contact info for the logged-in users.
-> The contact info will only work for anonymous users.
-> We will omit the contact info for the logged-in users.
-> The contact info will only work for anonymous users.
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