Working with the Business Messaging SDK for Android

You can handle your customer questions instantly from a dedicated Business Messaging channel facilitated by Zoho Desk's IM Module. This feature allows businesses to promote the latest trends, track their sales, and much more. The Business Messaging user experience is simple, familiar, and relatable, and has the potential to accelerate the adaptation of instant messaging for effective business communications.

Getting started

Steps to set up the SDK

Regardless of which platform you choose, you have to start by generating a Business Messaging Embed Code on the channel listing page.
1. Navigate to the Setup icon (

) in the top bar.
2. Select Instant Messaging under the channels option.
3. Choose Business Messaging on the Integrations.
4. Click on Configure.
5. Select the channel for which you wish to set up the embeddable chat bubble.
6. Click Generate Business Messaging Embed Code (

) by hovering over the selected channel options.

Android SDK

You can seamlessly use the Android SDK to integrate the Business Messaging widget on your existing application.
To initialize the SDK on your app, use the following keys:

    •    Org ID
    •    App ID
    •    Domain

On the right, you can see the customized Chat Bubble Preview, where you can review and copy the generated keys.

Chat provides a real-time communication channel for end-users to interact with a customer support agents.

The following method opens the Chat window:

BusinessMessaging.show(this, vOrgId, vAppId, vDomain)

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