Setting the Contact Info for the Business Messaging SDK (iOS)
When a logged-in user opens a BusinessMessaging chat, a ticket will be created based on their preferences.
If a user opens BusinessMessaging, chats anonymously, and wants to create a ticket, we have introduced the ContactInfo.
It contains the name, phone number, and email ID used when creating a ticket. Based on the contact info given, a ticket will be made.
Setting ContactInfo is entirely optional.
We are providing custom contact support for Business Messaging in iOS.
Prop Name
| Type
| Description
|
name
| String
| The display name of the contact.
|
phone
| String
| The phone number of the contact.
|
email
| String
| The email address of the contact.
|
The following method is used for setting the Contact Info in iOS:
BusinessMessaging.setContactInfo(appId: "yourAppId", name: "Name", phone: "1234567890", email: "
example@example.com)
What will happen if the logged-in user sets ContactInfo?
- The contact info will be omitted for logged-in users.
- The contact info will only work for anonymous users.