Introducing GC SDK for Android
With the advent of smartphones, mobile applications have proven to be crucial to businesses. Businesses offer various services through their apps to improve customer engagement, and developers include top-notch customer service features to enhance user interaction.
The Guided Conversations (GC) mobile SDK for Android helps developers build a conversational self-service platform to achieve the best customer service. GC replaces human interactions with built-in conversations. It directs customers to appropriate solutions according to their responses during conversations.
What is Guided Conversations?
Guided Conversations or GC is a comprehensive conversation builder platform that easily integrates with other applications. GC has ready-to-use components that allow you to build a predefined flow for any use case that you might need for your business.
How has GC benefited businesses?
- Establishing adaptable self-service workflows.
- Constructing automated conversations to assist prospects and customers.
- Developing in-app guidance to support sales and service calls.
- Minimizing the need for developer intervention.
- Ease in raising tickets when the query is complex and requires an intervention of the agent.
SDK Key Highlights
Allow users to open the chat component with just one click.
Provision to clear all locally stored data for better privacy and performance is available.
Enable theme color customization to align with the app’s branding.
Activate logging features specifically for developers, accessible only in debug mode to aid in troubleshooting and development.
Utilize the location block, which enables the user to search for a location or pin and share their current location.
Allow session variables to be set or updated directly from the user’s device for real-time and personalized interactions.
SDK is available for Android, ensuring a native experience for the user.
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