Working with GC SDK for Android

The GC SDK for Android offers convenient support for end-users of your Android app. With this SDK, you can create and customize a bot widget within your app, providing users with direct access to it.

This integration allows end-users to seek assistance without leaving your app and streamlines the support process, saving time and enhancing the overall customer experience.

Setting up the SDK

You need to integrate the GC flow within your Android app to create and register the help widget in Zoho Desk.

1. In Zoho Desk, go to Setup > Self Service > Guided Conversations.
2. In the Setup pane, on the left, under General, click Guided Conversations. Click GC Flows. It displays the created flows.

Refer : How to create the flow

3. Click the Share button (

) on the right side of the flow you want to embed.

4. Click MOBILE SDK.

A new section called Code Snippet will appear.

This section displays the following:

Org ID - Specifies the unique ID of the organization.
Flow ID - Specifies the unique ID of the selected flow.
Domain - Specifies the unique URL of your organization.

These details are essential for initializing the ZohoGCSDK in your app.

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