Introducing GC iOS SDK

With the advent of smartphones, mobile applications have proven to be a significant business component. Businesses offer various services through their mobile phone applications to improve customer engagement, and developers include top-notch customer service features to enhance user interaction.

The Guided Conversations (GC) mobile SDK for iOS helps developers build a conversational self-service platform to achieve the best customer service. GC replaces human interactions with built-in conversations. It directs customers to appropriate solutions according to their responses during conversations.

What is Guided Conversations?

Guided Conversations is a comprehensive conversation builder platform that easily integrates with other applications. GC has ready-to-use components that allow you to build a predefined flow for any use case you might need for your business.

How has GC benefited businesses?

Establishing adaptable self-service workflows
Constructing automated conversations to assist prospects and customers
Developing in-app guidance to support sales and service calls
Minimizing the need for developer intervention
Ease in raising tickets when the query is complex and requires an intervention of the agent

SDK key highlights

Allow users to open the chat component effortlessly with just one click.
Provision to clear all locally stored data for better privacy and performance is available.
Enable theme color customization to align with the app’s branding.
Activate logging features specifically for developers, accessible only in debug mode to aid in troubleshooting and development.
Utilize the location block, which enables the user to search for a location or pin and share their current location.
Allow session variables to be set or updated directly from the user’s device for real-time and personalized interactions.
SDK is available for iOS, ensuring a native experience for the user.

Explore the GC demo application to see how the GC SDK for Android can enhance your app's self-service features and improve your customer support. Click here to download the Demo App now - App Store

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