Introducing GC iOS SDK

Introducing GC iOS SDK

With the advent of smartphones, mobile applications have proven to be a significant business component. Businesses offer various services through their mobile phone applications to improve customer engagement, and developers include top-notch customer service features to enhance user interaction.
 
The Guided Conversations (GC) mobile SDK for iOS helps developers build a conversational self-service platform to achieve the best customer service. GC replaces human interactions with built-in conversations. It directs customers to appropriate solutions according to their responses during conversations.

What is Guided Conversations?

Guided Conversations is a comprehensive conversation builder platform that easily integrates with other applications. GC has ready-to-use components that allow you to build a predefined flow for any use case you might need for your business.


How has GC benefited businesses?

  • Establishing adaptable self-service workflows

  • Constructing automated conversations to assist prospects and customers

  • Developing in-app guidance to support sales and service calls

  • Minimizing the need for developer intervention

  • Ease in raising tickets when the query is complex and requires an intervention of the agent

 SDK key highlights

  • Allow users to open the chat component effortlessly with just one click.

  • Provision to clear all locally stored data for better privacy and performance is available.

  • Enable theme color customization to align with the app’s branding.

  • Activate logging features specifically for developers, accessible only in debug mode to aid in troubleshooting and development.

  • Utilize the location block, which enables the user to search for a location or pin and share their current location.

  • Allow session variables to be set or updated directly from the user’s device for real-time and personalized interactions.

  • SDK is available for iOS, ensuring a native experience for the user.

Explore the GC demo application to see how the GC SDK for Android can enhance your app's self-service features and improve your customer support. Click here to download the Demo App now - App Store

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