Migrating from XML/JSON APIs to the New REST APIs

Our new REST APIs provide developers with an enhanced and easier way to access and use the features and functionalities of Zoho Desk. This document lists the REST API equivalents to the old XML/JSON APIs to help you seamlessly migrate to the new APIs.

Important Changes

Below are the most important changes related to the migration.

Input and Response Format

The old APIs returned responses in both XML and JSON formats. We have designed the new APIs to return responses only in the JSON format to reduce complexity and ensure ease of use.

HTTP Methods

The new APIs will use basic HTTP methods, such as GET, POST, PATCH, and DELETE in API requests.

Authentication

The old APIs used authTokens for authentication. The new REST APIs use the more secure OAuth tokens.

orgId

The old APIs used the portal name in requests to identify the organization in Zoho Desk. In contrast, the new APIs use the orgId parameter. You can obtain the orgId of your organization(s) using the Get all organizations API.

Both the orgId and Oauth token must be included in the headers of all API requests.

The following table lists some frequently used XML/JSON APIs and their corresponding REST API equivalents.

Old XML/JSON APIs	REST API Equivalents
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/updaterecords	https://desk.zoho.com/support/APIDocument.do#Tickets#Tickets_Updateaticket
/api/(xml\|json)/(Contacts\|contacts)/updaterecords	https://desk.zoho.com/support/APIDocument.do#Contacts_Updateacontact
/api/(xml\|json)/(Accounts\|accounts)/updaterecords	https://desk.zoho.com/support/APIDocument.do#Accounts#Accounts_Updateanaccount
/api/(xml\|json)/(Tasks\|tasks)/updaterecords	https://desk.zoho.com/support/APIDocument.do#Tasks#Tasks_Updateatask
/api/(xml\|json)/(timeentry\|TimeEntry)/updaterecords	https://desk.zoho.com/support/APIDocument.do#TicketTimeEntry#TicketTimeEntry_UpdateaTicketTimeEntry
/api/(xml\|json)/(Contracts\|contracts\|Contract)/updaterecords	https://desk.zoho.com/support/APIDocument.do#Contracts#Contracts_Updateacontract
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/addrecords	https://desk.zoho.com/support/APIDocument.do#Tickets#Tickets_Createaticket
/api/(xml\|json)/(Contacts\|contacts)/addrecords	https://desk.zoho.com/support/APIDocument.do#Contacts#Contacts_Createacontact
/api/(xml\|json)/(Accounts\|accounts)/addrecords	https://desk.zoho.com/support/APIDocument.do#Accounts#Accounts_Createanaccount
/api/(xml\|json)/(Tasks\|tasks)/addrecords	https://desk.zoho.com/support/APIDocument.do#Tasks#Tasks_Createatask
/api/(xml\|json)/(timeentry\|TimeEntry)/addrecords	https://desk.zoho.com/support/APIDocument.do#TicketTimeEntry#TicketTimeEntry_AddaTicketTimeEntry
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/getrecords	https://desk.zoho.com/support/APIDocument.do#Tickets#Tickets_Listalltickets
/api/(xml\|json)/(Accounts\|accounts)/getrecords	https://desk.zoho.com/support/APIDocument.do#Accounts#Accounts_Listallaccounts
/api/(xml\|json)/(Products\|products)/getrecords	https://desk.zoho.com/support/APIDocument.do#Products#Products_Listproducts
/api/(xml\|json)/(Contracts\|contracts\|Contract)/getrecords	https://desk.zoho.com/support/APIDocument.do#Contracts#Contracts_Listallcontracts
/api/(xml\|json)/(Timeentry\|timeentry\|TimeEntry)/getrecords	https://desk.zoho.com/support/APIDocument.do#TicketTimeEntry#TicketTimeEntry_ListTicketTimeEntries
/api/(xml\|json)/(Tasks\|tasks)/getrecords	https://desk.zoho.com/support/APIDocument.do#Tasks#Tasks_Listalltasks
/api/(xml\|json)/(Solutions\|solutions)/getrecords	https://desk.zoho.com/support/APIDocument.do#Articles#Articles_Listarticles
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/getrecordsbyid	https://desk.zoho.com/support/APIDocument.do#Tickets#Tickets_Getaticket
/api/(xml\|json)/(Contacts\|contacts)/getrecordsbyid	https://desk.zoho.com/support/APIDocument.do#Contacts#Contacts_Getacontact
/api/(xml\|json)/(Tasks\|tasks)/getrecordsbyid	https://desk.zoho.com/support/APIDocument.do#Tasks#Tasks_Getatask
/api/(xml\|json)/(Accounts\|accounts)/getrecordsbyid	https://desk.zoho.com/support/APIDocument.do#Accounts#Accounts_Getanaccount
/api/(xml\|json)/(Solutions\|solutions)/getrecordsbyid	https://desk.zoho.com/support/APIDocument.do#Articles#Articles_Getarticle
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/getrecordsbycustomview	https://desk.zoho.com/support/APIDocument.do#Tickets#Tickets_Listalltickets - use the viewId parameter in this API request https://desk.zoho.com/support/APIDocument.do#Views#Views_Listallviews - use this API to fetch the list of viewIds
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/getrecordsbysearch	https://desk.zoho.com/support/APIDocument.do#Search#Search_TicketsSearchAPI
/api/(xml\|json)/(Contacts\|contacts)/getrecordsbysearch	https://desk.zoho.com/support/APIDocument.do#Search#Search_ContactSearchAPI
/api/(xml\|json)/(Accounts\|accounts)/getrecordsbysearch	https://desk.zoho.com/support/APIDocument.do#Search#Search_AccountSearchAPI
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/getrecordsbyowner	https://desk.zoho.com/support/APIDocument.do#Tickets#Tickets_Listalltickets - use the assignee parameter in this API request https://desk.zoho.com/support/APIDocument.do#Agents#Agents_Listallagents - use this API to fetch the list of agents
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/deleterecords	https://desk.zoho.com/support/APIDocument.do#Tickets#Tickets_MoveTicketstotrash
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/getrequestthreads	https://desk.zoho.com/support/APIDocument.do#Threads#Threads_Listallthreads
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/getattachments	https://desk.zoho.com/support/APIDocument.do#TicketAttachments#TicketAttachments_Listallattachments
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/getattachmentslist	https://desk.zoho.com/support/APIDocument.do#TicketAttachments#TicketAttachments_Listallattachments
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/addattachments	https://desk.zoho.com/support/APIDocument.do#TicketAttachments#TicketAttachments_Createanattachment
/api/(xml\|json)/(Requests\|Cases\|requests\|cases)/reply	https://desk.zoho.com/support/APIDocument.do#Threads#Threads_SendEmailReply
/api/(xml\|json)/(departments\|department)/getalldepartments	https://desk.zoho.com/support/APIDocument.do#Departments#Departments_Listalldepartments
/api/(xml\|json)/(portals\|portal)/getportallist	https://desk.zoho.com/support/APIDocument.do#Organizations#Organizations_GetallOrganizations
/api/(xml\|json)/emails/getfromaddress	https://desk.zoho.com/support/APIDocument.do#MailReplyAddress#MailReplyAddress_ListallMailReplyAddresses

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