Viewing Organization Tickets - Zoho Desk Knowledgebase

Can end users view all tickets raised by their organization?

End users can view all tickets submitted by their company in your help center. This is particularly useful when you have multiple contacts submitting tickets from the same account, or the account's managers want to view a list of tickets raised by their company. Such tickets can be viewed within the My Area tab of the Help Center.

However, this setting is disabled by default and must be enabled by an administrator of a Zoho Desk help center.

To enable this setting, follow the steps mentioned below:
  1. Click the Setup icon (  ) in the top bar.
  2. Click Help Center under the Channels menu.
  3. Click the name of the Help Center for which you want to enable this setting.
    The Rebrand screen appears.
  4. Click Access Settings under the Help Center sub-menu.
  5. Enable Customers can view tickets of other users in their account option under Permissions.
    The changes will be saved instantly.

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