Hide Fields in Help Center - Zoho Desk Knowledgebase

Can I hide fields from help center users when they submit a new ticket?

Yes, you can choose to restrict access to specific fields within a ticket for your end users in the Help Center. Not just that, you can also make certain sensitive fields visible only to the administrators and not to agents. You can set these permissions for a field under the Field Permissions section in Zoho Desk.

To hide fields from Help Center users, follow the steps mentioned below:
  1. Log in to Zoho Desk with administrator privilege.
  2. Click the Setup icon (  ) in the top bar.
  3. In the Setup Landing page, click Layouts and Fields under Customization.
  4. Under Layouts and Fields menu, click Field Permissions.

  5. On the Field Permissions page, do the following:
    • Select Tickets from the Modules drop-down value.
    • Select Help Center from the Profiles drop-down value.
      All the fields available in the selected module will be listed.
  6. Set the permission for the required field to Don't Show.
  7. Click Save.

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