Change Invitation From Address - Zoho Desk Knowledgebase

How to change the "from" email address on the help center invitation?

When you add an end user or a customer signs ups for your help center, customers will receive an email invitation welcoming them with instructions for logging on. This welcome email uses the standard invitation template that can be customized under Setup >> Help Center >> Email Templates. Additionally, the email gets sent from your default support email address. You can, however, change this to an email address of your choice before inviting your customers.

To do the same, follow the steps mentioned below:
  1. Log in to your Zoho Desk with administrator privileges.
  2. Click the Setup icon (  ) in the top bar.
  3. Click Help Center under the Channels menu.
  4. Click the name of the Help Center for which you want to customize the 'from' address.
  5. On the Setup pane on the left, under Help Center, click Email Templates.
  6. On the Invitation template, click the drop-down for the from address and select a custom email address.
  7. Click Save.
    Follow the same steps to customize user Activation and Deactivation templates.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • Managing Help Center Users

                                                            Help Center users are users who prefer to find solutions by reading through your knowledge base articles or community posts. When they are unable to find answers they can get it resolved from your agents by submitting a ticket. Users can also ...
                                                          • How to moderate end user signups in the Help Center?

                                                            Self-signup allows end users to register themselves for an account on your Help Center. All you need to do is direct your customers to your Help Center so that they could register and start using the same immediately. But, there is a caveat. The ...
                                                          • Inviting Customers to Help Center

                                                            Although your customers can submit their tickets through various channels, they can track their status only when they have access to your Help Center. There are two ways, for your customers to access your Help Center: Create their own user account by ...
                                                          • Managing Help Center Permissions

                                                            When you set up the Help Center, you must determine who should have access to it. You may allow anyone to access the Help Center or only those who have registered for it. Providing an open Help Center is less of an effort for your legitimate ...
                                                          • Google Analytics Dashboard for Help Center

                                                            Google Analytics provides tools for everything from search analytics to visitor tracking that can be used to improve your self-service option in Zoho Desk. You can use the statistics to learn, for example, how long your customers look at the KBase ...

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources