Changing Ticket ID Series - Zoho Desk Knowledgebase

Can I change the starting number on ticket IDs?

By default, each ticket gets assigned with a unique ticket-id when it gets created in Zoho Desk. This ticket ID will start at 101, then increase. This ID can be changed to begin at another number as per your need. However, it is not something that you can do from within the user interface.

If you want your ticket IDs to begin at another number, kindly drop an email to our team mentioning the starting number for the ticket ID counter. One of our customer success executives will make the change and updates you about it.

Notes:
  1. You cannot include character prefixes in ticket numbers.
  2. The ticket ID should contain at least three digits.
  3. You can only change to a number that is not already taken by a ticket.
  4. Changing ticket ID does not affect any current tickets existing in your account.

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