Change Default Support Email - Zoho Desk Knowledgebase

How to change the suffix of my support email address?

When you sign up for Zoho Desk, you are provided with a default support email address that looks like The "mycompany" part of the email address represents the portal name that you initially signed up with. It is a one-time process, and you cannot modify this email suffix although you can update the portal name at any point in time. Nevertheless, if you are worried about displaying the wrong portal name in the support email address, it should not be a cause for concern.

Here is why?
You can set up an automated email forwarding rule from your email server to Zoho Desk's support email address. This way, the support email address gets to be entirely used in the back end and is not visible for your customers. Additionally, you can configure a custom "From Address" by using your own SMTP server. This should provide you with greater control over the delivery of emails sent from your help desk.

If you're still on the fence about using the email address with the wrong suffix, don't be! You can close your current Zoho Desk account and sign up for a new one with the preferred portal name.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now

              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                Zoho SalesIQ Resources

                    Zoho TeamInbox Resources

                              Zoho DataPrep Resources

                                Zoho DataPrep Demo

                                Get a personalized demo or POC

                                REGISTER NOW

                                  Design. Discuss. Deliver.

                                  Create visually engaging stories with Zoho Show.

                                  Get Started Now

                                                        • Related Articles

                                                        • Can I change the domain name in the default support email address?

                                                          No, you cannot change the domain name in the support email addresses. Typically the domain name in your support email address is created after the name of your portal that you initially signed up with. Although you can choose a different portal name ...
                                                        • How to change the "from" email address on the help center invitation?

                                                          When you add an end user or a customer signs ups for your help center, customers will receive an email invitation welcoming them with instructions for logging on. This welcome email uses the standard invitation template that can be customized under ...
                                                        • How to change the agent's email address?

                                                          Agents can themselves change the email address of their account in Zoho Desk. All they need to do is replace the existing email address with the new one from the Zoho Accounts page. To change the email address, follow the steps mentioned below: Log ...
                                                        • Support customers from your own domain

                                                          Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as "<mycompany>". However, you can personalize this so that your customers can submit ...
                                                        • Setting up your Email Channel

                                                          Emails are the most widely used and an indispensable mode of communication for your customers to submit tickets to your Zoho Desk. The emails received from your customers are converted into tickets and assigned a unique ticket ID. All you need to do ...



                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                        CRM Tips

                                                        Make the most of Zoho CRM with these useful tips.

                                                          Zoho Show Resources