Change Default Support Email - Zoho Desk Knowledgebase

How to change the suffix of my support email address?

When you sign up for Zoho Desk, you are provided with a default support email address that looks like support@mycompany.zohodesk.com. The "mycompany" part of the email address represents the portal name that you initially signed up with. It is a one-time process, and you cannot modify this email suffix although you can update the portal name at any point in time. Nevertheless, if you are worried about displaying the wrong portal name in the support email address, it should not be a cause for concern.

Here is why?
You can set up an automated email forwarding rule from your email server to Zoho Desk's support email address. This way, the support email address gets to be entirely used in the back end and is not visible for your customers. Additionally, you can configure a custom "From Address" by using your own SMTP server. This should provide you with greater control over the delivery of emails sent from your help desk.

If you're still on the fence about using the email address with the wrong suffix, don't be! You can close your current Zoho Desk account and sign up for a new one with the preferred portal name.

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