Creating Read-only Views - Zoho Desk Knowledgebase

How do I create a read-only ticket view?

List views are used to group tickets based on a defined set of criteria so that you don't have to go through all the tickets in the application. For example, you can view a list of unassigned tickets or tickets that fall overdue in the next 24 hours. Moreover, you can share custom views that you create with specific agents or roles so that they can access the tickets within that view. However, this will allow shared users to view and edit the tickets that are existing in the List View. 

Right now, it is not possible to create a read-only view that restricts the level of access that an agent has.

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