Track Missed Chats - Zoho Desk Knowledgebase

How can I track missed chats?

Zoho Desk will automatically convert missed chats into tickets. It comes in handy when all your agents are busy or when visitors try to connect outside your support hours. You can easily track such tickets under an exclusive view called "Missed chats". This view helps you keep track of all the missed chats in a department so that you can  follow-up with a resolution.

To access this view:
  1. Click the Tickets tab from the top bar.
  2. On the Tickets Home page, under the Views section on the left panel, click Missed Chats.
    The tickets created for missed chats will be listed.

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