Star List Views - Zoho Desk Knowledgebase

How to star a ticket list view?

Views help you to filter out tickets based on your preference so that you don't have to go through all the tickets in your Zoho Desk. You can go a step further and star certain views so that you don't even have to go through the hassle of going through all the ticket views. When you star a view, it stays at the top of your left panel so you can quickly launch them.

To star a view, follow the steps mentioned below:
  1. Go to the Tickets module.
  2. Click Views in the sidebar, then select a ticket view from the list.
  3. On the ticket listing page, click on the Star icon displayed alongside the view name.
    The view will be starred instantaneously.
  4. The view will also be listed under the Starred Views listing, on the left panel.
You can click on the Star icon from the same location to unstar a view.

Notes:
  • You can star a maximum of 15 list views per department.
  • In the All Department view, you can star upto ten views.
  • The views that you star are marked only for you.

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