Marking Emails as Spam - Zoho Desk Knowledgebase

How to stop legitimate emails from being marked as spam?

Zoho Desk uses built-in spam detection software to mark emails getting into your help desk as spam. The software scans your incoming emails by all the major spam filters before sending them through, to make sure that they pass. But what if a lot of your legitimate emails get wrongly classified as spam? We know it is tedious and time-consuming to unmark such tickets as spam.

In such situations, you can choose to disable the anti-spam filter altogether and allow potential spam emails to get through, so you could manually mark them as spam. If you want to disable spam-filters for your account, kindly drop an email to our team mentioning the same. One of our customer success executives will disable the spam filters and updates you about it.

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