Moderate Community Posts - Zoho Desk Knowledgebase

How to moderate posts in the community?

When moderation is enabled for a category, moderators can review new forum topics, and replies before they get posted to the community. Also, such content does not display instantly until the moderator approves it. Typically, when a new user posts a topic or a reply, it is first placed into a queue that is moderated by you. The post can either be approved or moved to trash.

To moderate a post or reply in your community:
  1. Click the Community module.
  2. On the Community Home page, click Moderation in the lower-left corner.
  3. On the Waiting Approval tab, you can view a list of topics that are awaiting approval.
  4. Click a topic to open it in the right pane.



  5. Click Approve at the bottom of the topic window.
    Alternatively, click
    Move to trash to delete the topic from the community.
  6. Click the Replies tab to go on and moderate any replies you have received for existing topics.

Note:
  1. By approving a post, you also automatically approve all future posts by that user.


Also Read:    Enabling Moderation

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