Sending Chat Notifications - Zoho Desk Knowledgebase

Can a chat alert be sent to agents for specific events?

Yes, you can. Apart from the regular notifications that get sent through emails and SMS'es you can also send out alerts through the chat channel if you've enabled the Zoho Cliq integration in Desk. 

To send automated alerts to your agents, you must first create a workflow rule and then associate this custom function script here, as an action to it.

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