Viewing Closed Tickets - Zoho Desk Knowledgebase

Why am I unable to view closed tickets in the "All Tickets" view?

If you cannot view closed tickets in the "All Tickets" view, it is likely that you are viewing tickets in one of the work modes. The work modes such as Countdown mode, Handshake mode, Status mode, and LIFO mode are designed to display only tickets that are greater than Closed.

To view past closed tickets, you are advised to switch to either Classic, Compact, or Table view under the Tickets tab.



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