Customize Time Zone - Zoho Desk Knowledgebase

Why are my ticket's timestamps showing incorrect time?

The timestamp displayed on tickets is governed by the time zone set for your Zoho Desk account. Typically, the time zone is auto-set based on your location when you first signed up. However, if this UTC time is set incorrectly, it can skew the timestamps, as this is the base time that is used within Zoho Desk. In this case, you can go to your account settings and choose another time zone.

To modify the time zone:
  1. Click the Setup icon (  ) in the top bar.
  2. Click Personal Settings under Customization.
  3. Click the More link on the My Information page.
  4. From the Time Zone drop-down menu, select a default time zone.
  5. Click Save.
    Check whether the timestamp on the ticket is reflecting the correct time.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us: support@zohoforms.com


                            




                            

                          Zoho Marketing Automation

                            Zoho Sheet Resources

                             




                                Zoho Forms Resources


                                  Secure your business
                                  communication with Zoho Mail


                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times


                                    Carry your calendar with you
                                    Anytime, anywhere




                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now


                                                Zoho SalesIQ Resources



                                                    Zoho TeamInbox Resources



                                                            Zoho DataPrep Resources



                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW


                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now











                                                                                      • Related Articles

                                                                                      • Setting up Time Tracking

                                                                                        Time management is essential, more so in the context of delivering quality customer service to your end users. When a ticket is received, the customer in question would want it to get resolved at the earliest time possible. Similarly, as a support ...
                                                                                      • Tracking your time spent

                                                                                        The Time Tracking feature allows you to track time spent on tickets and activities (i.e., tasks, events and, calls) at the most granular level possible while also adding billable time entries based on predefined costs. Depending on how your ...
                                                                                      • Events Supported in the Get Ticket History API

                                                                                        Introduction The Get ticket history API returns details of the actions — called events — performed on a ticket. In this document, you will learn about the different events supported and the variations of each event. Ticket History Events Each event ...
                                                                                      • Get Ticket History API - Explained in Detail

                                                                                        Introduction This API fetches details of all actions performed on a ticket and in the sub-tabs on the ticket detail page. Request Format GET: api/v1/tickets/{ticket_Id}/History Query Parameters  from - int -  Index number, starting from which the ...
                                                                                      • Setting up Skill-based Ticket Routing to Agents

                                                                                        Skill-based ticket routing is an advanced routing strategy that routes tickets to customer support agents who are best qualified to reply to the incoming tickets. It works by matching the skills required to answer a ticket with those assigned to the ...
                                                                                      Wherever you are is as good as
                                                                                      your workplace

                                                                                        Resources

                                                                                        Videos

                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                        eBooks

                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                        Webinars

                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.



                                                                                          Zoho Show Resources