Revoke Blueprint Tickets - Zoho Desk Knowledgebase

Why are my tickets showing transitions when the blueprint is disabled?

Although you've disabled a Blueprint, the tickets that have entered the process will continue to show the strip containing the current state and subsequent transitions buttons. These tickets are required to complete the process as defined on the blueprint. However, rest assured that no new tickets meeting the process criteria will enter the disabled blueprint.

That said, you can at anytime revoke tickets that are stuck in a disabled blueprint. This ensures that the tickets are worked upon by your agents outside of the process.



To revoke tickets follow the steps mentioned below:
  1. Log in to your Zoho Desk with administrator privileges.
  2. Click the Setup icon (  ) in the top bar.
  3. Click Blueprint under the Automation menu.
  4. Hover your mouse pointer on the Blueprint whose tickets you want to revoke, and then click the More icon (  ).
  5. Click Revoke Tickets from the menu.
  6. Click Continue to confirm the revoke.
    The tickets that entered the Blueprint process will be revoked.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us: support@zohoforms.com


                            




                            

                          Zoho Marketing Automation

                            Zoho Sheet Resources

                             




                                Zoho Forms Resources


                                  Secure your business
                                  communication with Zoho Mail


                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times


                                    Carry your calendar with you
                                    Anytime, anywhere




                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now


                                                Zoho SalesIQ Resources



                                                    Zoho TeamInbox Resources



                                                            Zoho DataPrep Resources



                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW


                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now











                                                                                      • Related Articles

                                                                                      • Understanding the Blueprints Dashboard

                                                                                        A support process is only effective when it’s adhered to, and when you know how each part is performing. As you streamline your support process using Blueprints, knowing whether it is implemented exactly as you’ve designed it and which parts need the ...
                                                                                      • Blueprint - An Overview

                                                                                        Many a time, organizations with good products or services tend to face low customer satisfaction ratings, or worse, financial losses, as a result of poorly defined processes. Communication lapse, inadequate training, failure to determine appropriate ...
                                                                                      • Creating a Blueprint in Zoho Desk

                                                                                        A Blueprint helps you execute a support process in a well-defined, systematic manner. It is an intuitive visual modeling platform that enables you to customize workflows that are aligned with the needs of your customers. With a Blueprint, you can, ...
                                                                                      • Events Supported in the Get Ticket History API

                                                                                        Introduction The Get ticket history API returns details of the actions — called events — performed on a ticket. In this document, you will learn about the different events supported and the variations of each event. Ticket History Events Each event ...
                                                                                      • Can I retrieve the deleted tickets?

                                                                                        Deleted tickets are not permanently gone and you can retrieve them. Zoho Desk provides a recycle bin where deleted tickets are stored temporarily. When a ticket is deleted, it is moved to the recycle bin and is available for 60 days or until the ...
                                                                                      Wherever you are is as good as
                                                                                      your workplace

                                                                                        Resources

                                                                                        Videos

                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                        eBooks

                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                        Webinars

                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.



                                                                                          Zoho Show Resources