Missing Tickets - Zoho Desk Knowledgebase

Why can't I locate a ticket in Zoho Desk?

There can be many different reasons why a ticket could not be located in your Zoho Desk account. The most common causes are as follows:​

  • Marked as spam: Zoho Desk automatically helps identify spam and suspicious emails to save you from having to delete them manually. There are chances that the ticket you are looking for was marked as spam. Please switch to the Spam Tickets View and see if it exists or not. If existing, open the ticket and click on Not Spam bottom. The ticket is put back into the appropriate View. Also, keep in mind that spam tickets older than 30 days get deleted periodically.

  • Filter set to less than <All days>: There are chances that you are looking for a ticket that is older than 30 days from today. But you've set the filter to display only those tickets received in the last 15 or 30 days. If so, set the Ticket received in filter to All days and see if you can locate the ticket you need.

  • Moved to other departments: You may be looking for the ticket in the wrong place. It is likely that the ticket was moved to a different department by an agent or through an automation rule. So have a look at other departments, if there are any.

  • Deleted and moved to Recycle Bin: It's possible that the ticket was simply deleted from your account. Nevertheless, you can restore it from the Recycle Bin. To restore the ticket, got to Setup > Recycle Bin. Select the ticket that you want to put back and then click Restore.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • Highrise for Zoho Desk

                                                            View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...
                                                          • What is Zoho Desk?

                                                            Help Desk Management Software For Your Business Zoho Desk is web-based help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk allows you to assign, track and set up alerts on help desk tickets ...
                                                          • Zendesk Sell for Zoho Desk

                                                            The Zendesk Sell for Zoho Desk extension makes it easy for you to know your customers' details so that you can better prioritize and manage tickets in Zoho Desk. It lets you manage contacts, deals, and tasks between these applications. You can view ...
                                                          • Zoho Sprints Extension for Zoho Desk

                                                            Zoho Sprints is an online agile project management solution designed to help teams plan their project, track their progress, and deliver great products on time. It also enables people to discuss, collaborate, and iterate on their products to achieve ...
                                                          • Why Zoho Desk?

                                                            On-demand & Web-Based Zoho Desk, an on-demand, web-based help desk software allows your agents to engage with customers and deliver satisfaction in the fastest and easiest way. And because it's all on the cloud, lesser the cost of installation and ...

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources