Accessing Archived Views - Zoho Desk Knowledgebase

Why did a custom view disappear from my lists?

A custom view that no longer appears in your account may have been subjected to one of the following circumstances:

  1. It has been archived.
    Note that custom views that remain unopened for 60 days will be auto-archived.

  2. It has been permanently deleted.
    Note that archived views that remain unarchived for 30 days will be deleted.
  3. It was created in a different department.
    Note that custom views are specific to the department in which they were created.


The former case means you can restore the custom view from the Archived Views folder.


To access the archived view:

  1. Click the [Module] tab from the top bar. (For, eg. Tickets, Contacts, Accounts, etc.)
  2. In the [Module] Home page, click Archived Views on the left panel.
    If you’re in a Starred View, switch to All Views and then click Archived Views.
  3. Select the archived view from the list that you want to access.

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