The number of Blueprints you can create depends on your subscription plan:

• Standard plan: No Blueprints.

• Professional plan: Allows 1 Blueprint per department.

• Enterprise plan: Supports up to 20 Blueprints per department.
  

Yes, you can notify your customer of the ticket closure within the Blueprint as a transition. You can send a ticket closure notification to your customer with many actions.

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You cannot remove the Revoke Blueprint button itself because it’s essential for revoking tickets that are stuck or looped in the Blueprint process.

However, you can restrict access to this option by adjusting permissions:

1. Go to Setup > Users Management > Profiles.

2. Select the Agent profiles and any other roles you wish to restrict.

Blueprints do not track the number of times a ticket has entered a particular status. While you can configure various stages and transitions, the tracking of status history isn’t directly available within Blueprints.

An alternative solution is to use the Ticket Stages Report, which provides insights into the time a ticket has spent in each stage. You can use it to observe how often tickets pass through particular stages by manually reviewing the history, although it won’t provide exact counts without additional filtering.

To track your ticket stage report:

1. Go to the Analytics Module

2. Open the Reports Tab in the left panel → Ticket Stages

3. The report will display tickets along with the stages they've passed through and the duration spent in each stage.

4. To find how often a ticket has entered a particular status, examine the stage history for each ticket.

Yes, you can add a validation rule to your During Transition. For example, if a specific field should not be empty during a transition, you can set up validation to ensure it’s filled out before the transition completes.

To Apply a Validation Rule in Blueprint:

1. Go to Set up → Automation → Blueprint.

2. Find the Blueprint associated with your workflow, or create a new one.

3. In the transition settings, scroll down to the During Transition section.

Fall back to default is when the customer replies to the ticket, the status will change back to the default, which is "Open", but as an alternative solution you can set up a workflow triggered by customer response to change the status from "On Hold" or "Closed" to "Open."

To create a workflow rule:

1. Navigate to Setup → Automation → Workflows.

2. Click Create Rule.

3. Choose the Tickets module.

4. Give a name for the rule, e.g., "Reopen Ticket on Customer Reply".

5. Check the rule trigger as Customer Reply.

6. Set the Criteria as

1. Status is On Hold (or)
   
2. Status is Closed
   

7. Under Actions, add Field Update as Status -> Open.

Optionally, add notifications or alerts to inform agents about the status change.

8. Click Save

Yes, you can assign transitions across multiple departments and agents with no restrictions on roles using Blueprints.