Channels
FAQs: Advanced web form and analytics using PageSense integration
Web Form Fundamentals What are Zoho Desk web forms used for? Zoho Desk web forms collect customer support requests and feedback directly from a website, Help Center, or other web page, then create tickets in Zoho Desk from the submitted information. ...
FAQs: Working with Chat and setting up Live Chat using Zoho SalesIQ
Access and requirements Who can enable and configure live chat in Zoho Desk? Users must have the Support Channels administrative permission to enable or configure the chat channel. Users without this permission cannot access the required chat ...
FAQs: Email channel set up
Access and prerequisites Who can configure the email channel in Zoho Desk? Only users assigned the Support Administrator permission profile can configure the email channel. This includes viewing the support mailbox configuration, creating support ...
FAQs: Channels
Can I configure more than one social media (Twitter/Facebook/Instagram) account? Yes, you can configure more than one Facebook, Twitter, or Instagram account in Zoho Desk. You can also add multiple pages from different Facebook, Instagram, and ...