Channels
FAQs: Social module
Social module setup and brand structure What is the social module used for? The Social module brings supported social accounts into Zoho Desk so teams can review customer activity and turn relevant interactions into support tickets. Accounts are ...
FAQs: Advanced web form and analytics using PageSense integration
Web Form Fundamentals What are Zoho Desk web forms used for? Zoho Desk web forms collect customer support requests and feedback directly from a website, Help Center, or other web page, then create tickets in Zoho Desk from the submitted information. ...
FAQs: Working with Chat and setting up Live Chat using Zoho SalesIQ
Access and requirements Who can enable and configure live chat in Zoho Desk? Users must have the Support Channels administrative permission to enable or configure the chat channel. Users without this permission cannot access the required chat ...
FAQs: Email channel set up
Access and prerequisites Who can configure the email channel in Zoho Desk? Only users assigned the Support Administrator permission profile can configure the email channel. This includes viewing the support mailbox configuration, creating support ...
FAQs: Channels
Overview on Support Channels How should an organization decide which channels to offer? Choose channels based on how customers prefer to ask for help and the type of information support teams need to resolve requests. A balanced setup may combine ...