Customizing Happiness Ratings - Zoho Desk Knowledgebase

Can I customize the look of the Happiness Ratings?

Happiness Ratings enables you to measure the quality of customer service being provided by allowing your customers to rate their experience on a scale of Good, Okay and Bad. That said, it is essential that the ratings and their accompanying visuals stay in sync with your business identity.

Keeping this mind, Zoho Desk provides you the following customizations:
  1. Replace the rating options and their corresponding icons
  2. Modify the message displayed on selecting a rating and on leaving feedback
  3. Ask a rating on every response or only on closing a ticket
  4. Change the location of the rating link on your email templates
  5. Show or hide the photo of an agent who is asking for the rating


To learn more about customizing happiness ratings, click here.

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