FAQs: Developer Extensions
How can I subscribe to desk webhook?
"webhook": {
"resourceName": "webhook1",
"url": " /workspace/invokefunction?sigma_app_uuid=f1d6bf0e-1876-4aa7-b63d-be9a78e69587&sigma_function_uuid=3689c62f-c310-4ebd-a0c7-e9b276c6944e&sigma_function_version=0&sigma_app_version=&integ_scope_id=&app_install_id=&custom_response=true&auth_type=apikey&encapiKey= ", //execution URL
"name": "Demo extension webhook",
"description": "Demo extension webhook listen to ticket events",
"subscriptions": {
"Ticket_Add": null,
"Ticket_Update": {
"includePrevState": true
},
"Ticket_Thread_Add": null,
"Ticket_Comment_Add": null,
"Ticket_Comment_Update": null
}
"ignoreSourceId": "2df92c1a-973a-48f5-95b7-5792c68b9c36"
},
How are triggers used?
- extension_installed: Executes on extension installation
- extension_uninstalled: Executes while uninstalling the extension
- extension_on_run: Executes while running extension
- extension_on_stop: Executes while terminating the extension
- extension_disabled: Event executes when you disable the extension
- extension_enabled: Event executes when you enable the extension
- extension_updated: Executes while updating the extension
- extension_upgraded: Executes while upgrading the extension
What is the use of version while associating functions to extensions? What does {LATEST} do?
How can I develop and test the function?
- Navigate to the Sigma website (https://sigma.zoho.com/workspace).
- Press the Functions menu on the left panel of the page.
- Click Add Function.
- In the Add Function page, enter the Function Name and Description.
- Click Create.
- Deluge Script Builder will be available, where you can code your functions easily by drag-and-drop method.
Note: For any functions, while scripting the code in Deluge Script Builder, the return type should always be 'String'.
- Click Save.
The created function will be listed in the Functions menu.
- Go to the Functions tab in the Extension Details page.
All the associated functions will be displayed as a list. - Click on the corresponding function to be tested.
- The detailed view page of the function will be displayed. In that page, select Organization from drop-down list and click Add Arguments.
- Choose the Argument to be tested from the drop-down list and provide the corresponding value for the chosen argument.
- Click Save & Execute.
The confirmation dialogue box will pop-up along with the data that is given as input in the arguments field.
How can I debug an issue in my functions?
- Update the code in the function's code editor, then click Save. Once you click Save, all the syntax errors will be highlighted.
- If you have associated your functions with extensions, then update the code and click Save and Execute. All the runtime errors will be highlighted.
Can I use the same connections for widgets and functions?
Can I include the same functions in multiple extensions?
How much time will it take to publish my Multi DC extensions?
How should I use whiteListedDomains in Multi DC extension?
{
"whiteListedDomains": [
"https://slacknotifier.requestcatcher.com",
"https://slacknotifier.herokuapp.com",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.com",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.com.cn",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.com.au",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.eu",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.in",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.jp"
]
}
How can I load my website directly inside the widget in case of multi DC?
{
"location": "desk.topband",
"name": "Zoho Expense",
"logo": "/app/img/logo.png",
"icon": "/app/img/icon.png",
"url": "https://expense.zoho.com/widget?from_source=desk",
"other_dc_urls" : {
"EU" : "https://expense.zoho.eu/widget?from_source=desk",
"IN" : "https://expense.zoho.in/widget?from_source=desk",
"AU" : "https://expense.zoho.com.au/widget?from_source=desk",
"CN" : "https://expense.zoho.com.cn/widget?from_source=desk",
"JP" : "https://expense.zoho.jp/widget?from_source=desk"
}
},
{
"location": "desk.ticket.detail.rightpanel",
"name": "Zoho Sign",
"logo": "/app/img/logo.png",
"icon": "/app/img/icon.png",
"url": "https://sign.zoho.com/signIntegrationsWidget?app=desk",
"other_dc_urls" : {
"EU" : "https://sign.zoho.eu/signIntegrationsWidget?app=desk",
"IN" : "https://sign.zoho.in/signIntegrationsWidget?app=desk",
"AU" : "https://sign.zoho.com.au/signIntegrationsWidget?app=desk",
"CN" : "https://sign.zoho.com/signIntegrationsWidget?app=desk",
"JP" : "https://sign.zoho.jp/signIntegrationsWidget?app=desk"
}
}
Should I do anything to make my extension visible across all DCs of Zoho Marketplace?
How can I handle multiple DC URLs inside my function?
- deskurl = data.get("service_domain"); // desk.zoho.com
- sigmaurl = data.get("sigma_domain"); // sigma.zoho.com
Why should I migrate to Sigma functions?
- Fetch API domains specific to DC
- Invoke API directly
- Retrieve API response in single iteration
We hope that this list of frequently asked questions about Developer Extension is informative. If you still have questions that haven't been addressed, please let us know. We will be happy to discuss them with our subject matter experts and add them in the future. And please don't forget to share your rating below!
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