FAQs: Developer Extensions
How can I subscribe to desk webhook?
"webhook": {
"resourceName": "webhook1",
"url": " /workspace/invokefunction?sigma_app_uuid=f1d6bf0e-1876-4aa7-b63d-be9a78e69587&sigma_function_uuid=3689c62f-c310-4ebd-a0c7-e9b276c6944e&sigma_function_version=0&sigma_app_version=&integ_scope_id=&app_install_id=&custom_response=true&auth_type=apikey&encapiKey= ", //execution URL
"name": "Demo extension webhook",
"description": "Demo extension webhook listen to ticket events",
"subscriptions": {
"Ticket_Add": null,
"Ticket_Update": {
"includePrevState": true
},
"Ticket_Thread_Add": null,
"Ticket_Comment_Add": null,
"Ticket_Comment_Update": null
}
"ignoreSourceId": "2df92c1a-973a-48f5-95b7-5792c68b9c36"
},
How are triggers used?
- extension_installed: Executes on extension installation
- extension_uninstalled: Executes while uninstalling the extension
- extension_on_run: Executes while running extension
- extension_on_stop: Executes while terminating the extension
- extension_disabled: Event executes when you disable the extension
- extension_enabled: Event executes when you enable the extension
- extension_updated: Executes while updating the extension
- extension_upgraded: Executes while upgrading the extension
What is the use of version while associating functions to extensions? What does {LATEST} do?
How can I develop and test the function?
- Navigate to the Sigma website (https://sigma.zoho.com/workspace).
- Press the Functions menu on the left panel of the page.
- Click Add Function.
- In the Add Function page, enter the Function Name and Description.
- Click Create.
- Deluge Script Builder will be available, where you can code your functions easily by drag-and-drop method.
Note: For any functions, while scripting the code in Deluge Script Builder, the return type should always be 'String'.
- Click Save.
The created function will be listed in the Functions menu.
- Go to the Functions tab in the Extension Details page.
All the associated functions will be displayed as a list. - Click on the corresponding function to be tested.
- The detailed view page of the function will be displayed. In that page, select Organization from drop-down list and click Add Arguments.
- Choose the Argument to be tested from the drop-down list and provide the corresponding value for the chosen argument.
- Click Save & Execute.
The confirmation dialogue box will pop-up along with the data that is given as input in the arguments field.
How can I debug an issue in my functions?
- Update the code in the function's code editor, then click Save. Once you click Save, all the syntax errors will be highlighted.
- If you have associated your functions with extensions, then update the code and click Save and Execute. All the runtime errors will be highlighted.
Can I use the same connections for widgets and functions?
Can I include the same functions in multiple extensions?
How much time will it take to publish my Multi DC extensions?
How should I use whiteListedDomains in Multi DC extension?
{
"whiteListedDomains": [
"https://slacknotifier.requestcatcher.com",
"https://slacknotifier.herokuapp.com",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.com",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.com.cn",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.com.au",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.eu",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.in",
"https://f33ac982-eea2-45f6-bf5b-2993005a3952.sigmaexecutions.jp"
]
}
How can I load my website directly inside the widget in case of multi DC?
{
"location": "desk.topband",
"name": "Zoho Expense",
"logo": "/app/img/logo.png",
"icon": "/app/img/icon.png",
"url": "https://expense.zoho.com/widget?from_source=desk",
"other_dc_urls" : {
"EU" : "https://expense.zoho.eu/widget?from_source=desk",
"IN" : "https://expense.zoho.in/widget?from_source=desk",
"AU" : "https://expense.zoho.com.au/widget?from_source=desk",
"CN" : "https://expense.zoho.com.cn/widget?from_source=desk",
"JP" : "https://expense.zoho.jp/widget?from_source=desk"
}
},
{
"location": "desk.ticket.detail.rightpanel",
"name": "Zoho Sign",
"logo": "/app/img/logo.png",
"icon": "/app/img/icon.png",
"url": "https://sign.zoho.com/signIntegrationsWidget?app=desk",
"other_dc_urls" : {
"EU" : "https://sign.zoho.eu/signIntegrationsWidget?app=desk",
"IN" : "https://sign.zoho.in/signIntegrationsWidget?app=desk",
"AU" : "https://sign.zoho.com.au/signIntegrationsWidget?app=desk",
"CN" : "https://sign.zoho.com/signIntegrationsWidget?app=desk",
"JP" : "https://sign.zoho.jp/signIntegrationsWidget?app=desk"
}
}
Should I do anything to make my extension visible across all DCs of Zoho Marketplace?
How can I handle multiple DC URLs inside my function?
- deskurl = data.get("service_domain"); // desk.zoho.com
- sigmaurl = data.get("sigma_domain"); // sigma.zoho.com
Why should I migrate to Sigma functions?
- Fetch API domains specific to DC
- Invoke API directly
- Retrieve API response in single iteration
We hope that this list of frequently asked questions about Developer Extension is informative. If you still have questions that haven't been addressed, please let us know. We will be happy to discuss them with our subject matter experts and add them in the future. And please don't forget to share your rating below!Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Optimal Utilization of Custom Functions and APIs
Developers can enhance the performance of software applications by writing code efficiently. In Zoho Desk, when integrating or customizing the Desk account, developers can minimize the frequency of API calls and redundancy in code by following the ...Creating Functions in Zoho Desk
Functions are pluggable workarounds that let you accomplish tasks that is not doable out-of-the-box. For example, let' s assume that you want to prioritize customer tickets based on their sales probability in Zoho CRM. However, this option cannot be ...FAQs: WeChat
What are the different types of WeChat official accounts? • WeChat Subscription accounts can send up to one push message per day to their followers. • WeChat Service accounts appear as friends in the “chat” section of WeChat. This type of account can ...FAQs: LINE
What is the LINE Messaging App? LINE is the fastest growing instant messaging app in the world, bringing agents closer to their customers and end-users. Send free messages and make voice calls or video calls anytime, anywhere. LINE is now available ...Gallery Functions
Zoho Desk offers you the following ready to deploy custom functions in Gallery: Create a task due in 3 days for every new ticket Update new and modified accounts from Desk to CRM Create CRM contacts for new tickets in Desk Create CRM accounts for new ...