FAQs: Zoho GC SDK for iOS and Android - Online Help | Zoho Desk

FAQs: Zoho GC SDK for iOS and Android

Can customers use GC to raise questions?

No, a customer cannot ask a question with GC. The customer can only respond to the questions or choose answers from the available options that are displayed in the flow of GC.

What are the essential keys needed for initializing the ZohoGCSDK in your app?

The essential keys for initializing the ZohoGCSDK are Org ID, Bot ID, and domain. You can find these keys in the code snippet section while setting up the SDK.
                   Setting up the SDK  - Android

Which iOS versions is ZohoGCSDK compatible with?

The ZohoGCSDK is compatible with iOS 11 and all later versions.

Which Android versions is ZohoGCSDK compatible with?

  • dminSdkVersion = 21
  • compileSdkVersion = 32 
  • targetSdkVersion = 32 
  • kotlin_version = 1.5.3

Can the value of a session variable be changed?

Yes, the value of the session variable can be changed using the action, Update Session Variable.

                     Update Session Variable - Android

Is it possible to change the default theme?

Yes, It is possible to change the default theme. 
For more details, kindly refer to Customizing the theme - iOS and Customizing the theme - Android

Does ZohoGCSDK clear the data by default?

No, the data is not cleared by default with the ZohoGCSDK. 
For information on how to remove data saved inside the SDK, please refer: Clearing local data - iOS and Clearing local data - Android

We hope that this list of frequently asked questions about Zoho GC SDK for iOS and Android is informative. If you still have questions that haven't been addressed, please let us know. We will be happy to discuss them with our subject matter experts and add them in the future. And please don't forget to share your rating below!